The Next Version of Logitech Revue with Google TV Due Before Year End

As our CEO Guerrino De Luca stated earlier this week, Logitech will not manufacture new Logitech Revue units. That said, we do believe that consumers in the U.S. will be able to purchase the product during this holiday season. And all owners of Logitech Revue will receive the automatic and free update of Google’s recently announced updated version of Google TV, which we expect to roll out before the end of the year.

It is important to note that Logitech remains committed to all of its Logitech Revue customers and will continue to provide them with customer support under our warranty policy. We will also continue to support the Media Player, TV Cam, Keyboard Controller and Mini Keyboard.

We are very excited about the new release of Google TV, which includes access to the Android Market, faster and more comprehensive search capabilities, a simplified user interface and improvements to the Logitech Media Player. And we are optimistic about the long-term opportunity for the Google TV platform and the potential for Logitech to offer associated products as the ecosystem evolves.

Author

Vice President and General Manager, Digital Home Group

69 comments

  • Add me to the list of frustrated customers.
    I bought the Revue almost a year ago (at $250), with the promise that developers were working on Apps and the Market would be brought to the platform in EARLY 2011.

    Beyond frustrated with the constant delays.

  • Other than the delay, my biggest concern is that we will be stuck with Flash 10.2, as it is integral to the OS. Adobe is already up to Flash 11, meaning that over time, it will not be possible to watch streaming video with the Revue – one of the primary reasons many of us bought the unit. I have suffered through the college football season without ESPN3 on my home theatre due to the current flash incompatability, wonder if the same will occur next season.
    If Logitech is truly furiously working on the OS, holding off until they get it right, the least they can do is provide us with a version that will allow Flash upgrades.

  • It is quite disheartening to hear Logitech’s decision to abandon the Revue and Google TV platform. I paid full price for the Revue and the Vid HD camera and absolutely love this system for the ease-of-use, integration with cable TV, the ability to stream movies from Amazon and Netflix and the many educational videos and apps geared to children and people of all ages. I am disappointed that major networks have blocked their streaming video to Google TV; however, that is not Logitech’s doings. Of course, I am anxiously awaiting the update. I planned on getting the Revue with Vid HD for my three adult children who are scattered around the country. I thought it would be a great Christmas gift which would allow us to watch our infant grandchildren playing while we video chatted with their parents. Now I don’t know what to do. Should I scrap the Revue? Will Honeycomb have Skype and if it does, will the Vid HD camera work? So many questions, so little time to make up my mind. Feeling abandoned. Comments and suggestions are welcome!

  • I will not purchase any Logitech products till the 3.1 update for the revue is released. I love the device. I hope Logitech reengages with the device. But the constant statement that an update is coming just to hear it will be delayed more and more has damaged the trust between merchant and customer and I demanded Logitech earn it back.

  • we are fortunate that the upgrade will be provided.

    will most likely purchase an additional unit before it is sold out.

    too bad it didn’t work out. have really enjoyed the experience.

  • Well, I might be returning mine if they are going to abandon us. Luckily, I just bought two weeks ago, so I can probably still return it. It’s a shame, because I really loved the product. Even in its current state, it’s been nice. But it could be so much better! Hell, my wife and 4 year actually like using it and that is impressive enough!

  • Oh, good. I’m glad I’ll get the Android Market on my Revue just shy of 9 months after it was originally supposed to come to my device.

    Android’s update process is absolutely worthless. Phones, GTV… if it’s running Android, don’t expect any software updates, and if you DO get one, it’s probably over 6 months late.

  • Parsing the information in this post, we’re on hold because Logitech has commitments to its bloat providers to ensure their apps work. They also moved the engineers that worked on the Revue’s add on hardware to other projects and outsourced maintenance. The contractors weren’t properly prepared for the update. It is imperative that Logitech protects its reputation by shipping Logitech branded apps that work well on a retired product.

    Because Google encourages OEM distinction (Sense, Blur, etc), the distance between Google OS release and device update is based on how much brand sauce the OEM ladles over the box. Logitech launched with some heavy apps due to the lack of a market, and now with large losses, they have to repeat heavy customization of those apps.

    Sony went lighter, put more people on it, and got their update out.

    Logitech ignores history by pulling out now. Look at Windows Mobile 5 in contrast to Android 2.0 and the impact of an in-product app market. GTV1.0 is an appliance OS for a finite set of OEM-defined entertainment tasks. GTV2.0 brings Android’s biggest strength and the key to the success of any device: a wide open market where, for starters, we can immediately download better media players than Logitech’s and use Slacker and Amazon Cloud Player if we prefer that to Pandora.

    Sure, a digital fireplace is a gimmick, like most live wallpapers and almost all ringtones. And WeDraw is amusing for 10 minutes at a time. But with no critical mass hardware, we get the chicken and the egg problem with incenting developers to build for the 10 foot landscape touchless client.

    Staying in the GTV business to support market growth, going far lighter on the brand sauce, forgetting about bloat bundling, and keeping these Revues working would have allowed Logitech to retain an image as committed to anything they start and able to weather gaps in demand to plan.

    But instead, we’ll be skeptics if Logitech ever comes back to GoogleTV, and those most upset will choose something other than Harmony remotes and Logitech cameras, keyboards, and mice. That’s Logitech, kick the early adopter, the evangelist, the free marketing right in the crotch. Add insult to injury. It worked for Netflix.

  • I just want Plex and Netflix. I have it all ready I’m just waiting for the update. I really hope it soon rather than by the end of the year. I have been waiting so long already.

    I do want the developers working on this project to know that people are already gotten upset over how long it has already taken.

    Even though the logitech has dropped the revue I strongly suggest that you push it out as quickly as possible. They are in danger of losing quite a few loyal customers who often buy other logitech products.

  • I purchased the Revue on 10/28. Then I heard the announcement from the CEO and immediately ordered the Sony. The Sony arrived today! I’m boxing the Revue up tonight.

    I wish Logitech would have continued support for the revue.

  • More non-answers from Logitech. I’m thoroughly dissatisfied with everything that has happened with the Revue from the beginning. After preordering the unit, I received it the day AFTER I could have bought it in the store for the same ridiculous price of $300. As an apology, I was given a coupon code for $50 off my next purchase. Why would that make me want to make another purchase? And as if that experience wasn’t enough of an issue, the price on these units has dropped a significant amount. What about those of us who snatched these things up the second they were released? Those of us who spent the money and put our faith into this product that was supposed to be so incredibly innovative. What have we gotten from this aside from a less than mediocre product and repeated disappointment? I appreciate wanting to wait to send out a software update until there are significant improvements, but timeliness is also important, and one factor that seems to be continuously overlooked.

  • Completely unacceptable and absolutely misleading. There is no way on earth that I will EVER purchase another product by Logitech. This update was promised far too long with far too many missed deadlines.

    Sony launched this as soon as Google finalized the update. Why exactly is that so hard for Logitech to do? Is it not running on essentially the exact same hardware? Many customers purchased this product because of the promised update months ago. Currently its so far from a perfect product why do you need to do so much QA for this update?

    The reasons for your companies financial woes are pretty apparent. Continue to point the finger externally but it’s pretty obvious from the outside looking in that the problems is at Logitech.

  • If you want to make some money from the hardware, then make sure the device
    can be rooted. The community will be more than happy to free you from your
    support burden.

    Locking the platform, as you did, does not make any sense.

    Either release the keys, or use an open boot.

    I like the hardware, let me use my own s/w.

  • I am so sad. My philips tv broke down within 3 years, my HDX1000 is no loger supported by HDX, and now I have the feeling I bought another piece of s***
    My friends with a Sony blu-ray device are having (limited) access to the Android Market, and -sadder- my friends who bought an obscure Chinese Android player for less then 80 Euro do have full acces to the Android market on their tv.
    I thougt Philips and Logitech were Premium Companies, so I choose for their products.
    What a miscalculating…
    What trust can you have in a company who announces a release this summer and now says before the end of the year. (I hope they mean the year 2011)

    A disappointed customer.

  • I don’t understand why the applications and/or features that are causing bugs can’t be eliminated from the current build. It would lead me to believe that lack of compatibility with Logitech’s proprietary applications are causing this delay – most of which are secondary priorities to your customers other than the performance improvements, the market, the standard 3.0 features that we want.

    Logitech said it themselves – we’re currently running what is effectively a beta software experience. Waiting to give us 3.0 is like rubbing salt in our wounds.

    Sorry, just a rant, no harm intended.

  • I am another very frustrated revue owner patiently waited for the update, but now impatiently awaiting the same update! Amazon has a forum where we’ve gotten some answers from the revue product manager, we’ve been told that this won’t be the last update to the revue, and that logitech after selling remaining inventory won’t make more, but will support, update, and provide help for those of us with the technology. While I’m very disappointed in the way logitech has handled this debacle, I’m grateful we’re finally gettting some answers! Like most, I’m skeptical at this point of anything logitech sayd as there have been so many empty promises made, but anyone buying one now at $99.00 even with bugs and an outdated OS, it’s well worth $99.00! Also those of you with revue who want to stream your media to your tv with the logitech media player, download the Tversity DLNA server free edition and you’ll find the LMP does work quite well! Yes it crashes at times, and you need to refresh your content often, but I can now enjoy almost all files on my pc streamed to big screen hdtv, I’d suggest Tversity to anyone who needs to stream personal media files thru nthe gtv box to your tv. Logitechs customer service made me aware of this and thats been for me the saving grace to this entire sad saga! GTV when it’s finished and ready for primetime wil be a real game changer in home entertainment, logitech won’t be doing it I heard LG might, and sony has it built in to newer models, however for those of us that can’t afford to buy an actual smart tv, this is the best option bugs and all! I, like most everyone just wants to see the update rolled out so we can get you working on the inevitable bugs that will go along with an update! C’mon logitech, save some face in this mess, fiix wht needs fixing and get us that update! Fences won’t begin to mend for logitech with the many, many, owners of the revue continuing to be lied to, whatever you do don’t make more promises unless you know you can keep them!!!!!

  • Thank you for the frank and honest information about what’s going on with the Revue update. While I’m also anxious for the GTV 2.0 experience, I appreciate and grudgingly accept your desire to squash all bugs before sending us the release, especially as you may no longer have the resources in place to fix things once this update goes out. Somebody call the waaaaaambulance for the rest of you guys…I think it will be worth the wait.

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