By Dane Kalinic // Product Specialist, Remote Control Business Unit on June 1, 2010
Filed: Digital Home
Almost all Harmony remotes have a ‘Help’ button. Ever wondered what is for? It’s there to guide you through fixing issues that you might encounter powering your AV devices on or off, or changing the inputs during an activity on your Harmony Remote Control. This can be especially helpful when you are not at home and something doesn’t power on or switch inputs for a family member using the entertainment system. The ‘Help’ button will guide anyone through fixing the issue in your absence; no cheat sheet required.
Using the ‘Help’ feature is simple. Just press the ‘Help’ button on your Harmony Remote and then answer the questions that appear on the remote LCD screen. The examples below come from our Harmony One remote control:
By the time you’re done answering the questions, all of your AV equipment will be synchronized with what your Harmony remote needs to operate your system successfully.
If you find that you need to use the ‘Help’ button frequently, you might want to look into adjusting some of the settings for the device in the Harmony Remote Control Software. The most common reasons for frequent ‘Help’ button use are related to device delays.
- InterDevice Delay – If your issue is related to a device that doesn’t power on without using ’Help‘, try increasing the InterDevice Delay.
- Input Delay or Power On Delay – If your issue is related to a device that doesn’t change inputs properly without using ’Help‘, try increasing the Input Delay or the Power On Delay. Depending on the specific issue; check both FAQs if you’re unsure.
Remember to update your Harmony Remote Control after you make any adjustments to your account, including adjusting device delay settings. Be sure to check back every week for more Harmony tips and tricks and feel free to send us your comments.