Finally have your new iPad? We’ve got you covered. Today we announced a new keyboard accessory for the new, third-generation iPad® and iPad 2: the Logitech® Ultrathin Keyboard Cover.
Extra sleek and thin, the Logitech Ultrathin Keyboard Cover is a stylish, aluminum screen cover that protects your iPad screen and features a built-in keyboard that pairs through Bluetooth. It attaches securely to your iPad with a magnetic clip and its built-in stand holds your iPad at the best angle, whether typing or watching a movie. The ultra-slim keyboard cover also has an instant On/Off feature, which automatically wakes up your iPad when you open the cover, and puts it on standby when you close it.
Keyboard function keys offer enhanced navigation, and a piano-black finish adds style. All this and it’s just as thin as your iPad.
Check out the video below and let us know in the comments what you think of this new keyboard cover.
Unfortunately you aren’t providing the size and weight in the specs tab or in the press release,any details you can provide on that?
Hello- The demensions are (L x W x H): 241.2 mm x 189.85 mm x 9.96 mm and the weight is 327 g.
Looks like something i would like!
This looks very nice. But essentially this keyboard is acting like a Smart Cover. I know the Smart Cover will move around on the iPad, and I wonder if this keyboard will as well. I also wonder if this keyboard can be used with an iPad back cover?
Similar to a Smart Cover, the Logitech Ultrathin Keyboard Cover attaches quickly and securely to your iPad via a magnetic clip. It also has the same instant On/Off feature of a Smart Cover, so your iPad automatically wakes up when you open it, and switches to standby when you close it. The Ultrathin Keyboard Cover, however, will not move around on an iPad as you said you experienced using a Smart Cover.
To answer your second question, not all back covers will be compatible with the keyboard. Back covers that will work are any that are compatible with the Apple Smart Cover.
Hi Mr. Richard,
The new keyboard case looks great.
I was wondering if the new Keyboard Case will coexist with a snap-on back case that I currently have on my new iPad, both in a closed and “keyboarding” position? I just have the snap-on shell that protects the rear of the ipad from scratches.
Thank you, and appreciate it.
Since I’m not positive what specific back cover design you’re referring to, I can’t 100% guarantee the Ultrathin Keyboard Case is compatible. What I can tell you is that our Keyboard Cover can be used in both closed and “keyboarding” positions with any back covers that are compatible with the Apple Smart Cover.
Thanks for your comment Nathan, we hope this helps!
When will this be available for shipment? The website says “Pre-order.”
Hello Jeff- Available for shipment April 2012, but it is available for pre-order here: https://buy.logitech.com/store;jsessionid=C50658F5B24FD39C19A1B701422125DD?Action=DisplayPage&Locale=en_US&SiteID=logib2c&id=ShoppingCartPage
The keyboard without bluetooth 4.0 is pointless for new iPad. If it comes with it, then probably will have a lot of ppl want to buy it.
But the Ultrathin Keyboard Cover does use Bluetooth, that’s how it connects to your iPad!
Once you’ve attached it to your iPad, open the Bluetooth section of the iOS’s Settings app, and tap the Keyboard which will have appeared in your list of devices. You’ll then be prompted to enter (on the keyboard) a four-digit code and press Return. After this one-time pairing process, the Ultrathin Keyboard Cover will automatically reconnect to your iPad whenever both are turned on and in range of each other.
Looks great. A great alternative to the Zagg. How do we pre-order?
Here is the link to pre-order! https://buy.logitech.com/store;jsessionid=C50658F5B24FD39C19A1B701422125DD?Action=DisplayPage&Locale=en_US&SiteID=logib2c&id=ShoppingCartPage
This looks terrific! When will it be available?
Hello Kevin- It is available for pre-order here! https://buy.logitech.com/store;jsessionid=C50658F5B24FD39C19A1B701422125DD?Action=DisplayPage&Locale=en_US&SiteID=logib2c&id=ShoppingCartPage
This looks awesome. Will it hold the iPad portrait mode? Will the case flip behind the iPad so I can use it like a tablet?
Glad you like the looks of the the new Ultrathin Keyboard Cover!
To answer your first question, the magnets set into the groove of the Keyboard to hold your iPad firmly in place only attach to the iPad in landscape orientation, left side down. Officially, we don’t recommend using it in portrait mode, however that being said, there is a rubber strip running along the front side of the groove which provides more than enough support to hold your iPad in portrait mode. Check out this review given by MacWorld, http://macw.us/JsKiDu. It goes into detail about using the Keyboard with an iPad in portrait orientation.
To answer your second question, no – the only way to go back to using your iPad as just a tablet is to disconnect it from the Keyboard. This is as simple as pulling the iPad away from the magnetic clip of the cover, or the magnetic groove if it’s in keyboarding position.
We appreciate your comment, hope this helps!
as we say here in ireland deadly ,ahh thats mad ,the business , this is as clever as the ipad its self where can i get one or more to the point are they available in ireland for resale to my customers???
Hi Gary, this will soon be available in Ireland. Right now, you can pre-order one here: http://bit.ly/Jn9BtP.
Ready to pre order… But can you tell me if it will hold my iPad in portriat orientation and if the cover will fold around the back of my iPad? Thanks!
Hi Mike, the Logitech Ultrathin Keyboard Cover supports landscape mode but also works in portrait mode so that you’ll have both options for optimal viewing. It does not fold around the back of the iPad. Please don’t hesitate to ask if you have any further questions. Thanks!
Am I correct that this product does not provide any protection to the back of the iPad? If I am correct, will the cover work with a back shell? Thanks.
That’s correct. The cover will work as long as it can magnetically clip to the side of your iPad.
It looks nice!
Unfotunately, I can’t find any specifications about color variation.
Does it have only black surface and only silver opposite side ?
by the way, I live in Japan, will you release in Japan?
If you will not, can you ship to Japan?
Thanks! This product has an aluminum backside that matches the iPad so it looks really sleek, and the keyboard is black with a piano-black finish. We do have plans to launch this product in Japan, and we will be sure to share more on the launch timing once ready.
Well, how can I buy this product at off-store in L.A? end of April?
or Should I buy just online store?
Hello Jerome– We suggest that you pre-order here: https://buy.logitech.com/store;jsessionid=C50658F5B24FD39C19A1B701422125DD?Action=DisplayPage&Locale=en_US&SiteID=logib2c&id=ShoppingCartPage
Okay, it’s April 25th, said one of the guys who pre-ordered already. When it is it going to ship?
Glad you’re excited about receiving your new Ultrathin Keyboard Cover! Don’t worry, you will be notified once your product has shipped! If you have not received shipping confirmation by May 1st, please file a customer service report at http://bit.ly/cRKzVw and send us a message with your email address and case number.
Let us know if you have problems and we will get it sorted out ASAP!
Look like exactly what I need for my next conference, which starts May 15. Got a few questions, though. Do you know if it will be in the retail stores before then? I ask because I’m keenly interested in the feel and sound of typing. There are number of keyboard where the feel is bad, or the click is way too loud to actually use in a conference room. Logitech keyboards are generally good here (typing this on a K800). I’m reluctant to preorder without getting my fingers on it first for this reason. So any idea when it’ll hit the retail shelves? Any care to comment on the feel and sound of the keyboard compared to the Apple wireless keyboard (MC184LL/B)?
Hi Carl, may be you should check out the unit in action based on these two video review first? One is quite extensive on how the keyboard cover works, but another just showing you the over all looks on the Ultrathin Keyboard Cover. I also pre-order mine since this article/blog/product release in mid-April 2012 and anticipating it. 🙂
Great suggestions, Henry! Thanks for sharing and helping out a fellow Logitech fan.
No worries. Just happen to keeping an eye out on the product and see if any online site has review before the product comes out. Indeed is a high score/positive all around new Logitech creation for the iPad! Can’t wait to receive my pre-order soon! 🙂
Hi, thanks for what looks like a great product. I am ready to preorder, but have a few questions.
First, will the magnetic lock on the stand to hold the iPad upright still work with an iPad with an ultra thin smart cover compatible back cover?
Second, will there be a protective back cover available for the keyboard?
Lastly, I have a white iPad. Is there an option to get a white keyboard, instead of the piano black version? If not, are there plans to make it available in the very near future?
Thanks for your time, Alex
Thanks for commenting, we’re excited you want to order the keyboard cover! In response to your first question, if your current back cover is Smart Cover compatible and as “ultra thin” as you say it is, it should work no problem with our Keyboard Cover. In regard to your question, “will there be a protective back cover available for the keyboard?” unfortunately, we cannot comment on unannounced Logitech products. Furthermore, there is currently no white option for the Ultrathin Keyboard Cover and we are unable to comment on the development of one.
Hope this helps!
Got a present of an ipad2 three weeks ago and can honestly say its the biggest piece go junk I have ever used. Unless it is connected to the Internet it really has no main function. It drops all over the place leaving anybody who uses the Internet to post comments ect”, having to rewrite everything all over again. Any kind of long comments must be copied and saved in notes just in case you loose the comment . In reality it’ once again is an American way of advertising whereby the customer pays for that advertising by buying an iPad. This is the second time I had to write this post as one slip on the touch pad and it’s all over. Copy and paste only applies to the page your on, move away from the page and you loose what you copied. In reality it is a mobile shop that uses apps to sell the wares, other than that this pece of junk does nothing more or better than what a standard computer can do. Would I buy an iPad? Not if they were giving them away with boxes of cornflakes. They are not worth the money, they have limited capabilities and are no replacement for a standard keyboard computer.the iPad is a typical example of America where what’s news is wonderful for those with short attention spans. IPad offers nothing more than what is currently on the market. From a commercial point of view it is a money spinner with apps offering all kinds of things once you are prepared to pay for them.
For the consumer the iPad offers a way for one to buy into an online consumer market at the consumers expense. It is like paying to walk into a shop just to browse or posibly purchase, a thing that can be done for free on a standard computer. it does not support many software packages which means you will always have to turn on the everyday computer. It has so many restrictions that one would ask the question ” why such hype for a machine that gives so little”?
The answer can only be found in America where queues build up for something that seen as wonderful but in reality is just average. It’s like the American motor industry that produced vehicles for the American market that nobody outside wants.
Anything good about the iPad? Well it’s compact, loads quickly and is handy if you are not overly concerned about wanting to use it for a purpose less than important.
People are reporting on macrumors that they’ve been able to buy the keyboard already at Best Buy.
If pray tell, this is available at my local Best Buy tomorrow, is it possible to cancel my pre-order?
Hello Clyde, if you intend to cancel your pre-order please call Customer Support ASAP to do so.
Online Order Support: 1-800-231-7717
Monday – Friday, 6:00am – 6:00pm PST
Saturday – Sunday, 7:00am to 5:00pm PST
Henry, thanks for the videos, they do indeed provide much more information. I’m sold! But now I’m just wondering on the ship date. If I pre-order, can I expect to have it delivered to me (Chicago) by May 14? If not, I’ll not have it in time for my conference, and I might be better off waiting for it at a retail store. Just wondering the best strategy to get it into my hands at the soonest date.
Pre-orders are expected to ship on May 1st and should arrive within 4-7 business day. If you’re concerned that’s cutting it too close you can pay an additional shipping fee, assuring your purchase will arrive within 2-3 business days.
No prob with the four review links provided and the two different video review on the Ultrathin Keyboard Cover from Logitech. Am hoping you will receive your pre-order soon before your May 14th conference in Chicago. I also read from MacRumor that a user is able to buy one from their local Best Buy, but yet I still have to find out and not sure if Canadian Best Buy has the same availability date like in the U.S. with day 1 release. Regardless, I will patiently wait with my pre-order from Logitech. 🙂
@ Off the Cuff
The “new” iPad is actually my first iPad since iPod Video years ago. I have skipped many iteration of Apple hardwares (iPhones, iPod Touchs & iPads) and when I heard about the high resolution Retina display I had to get my hand on one.
Am a concept artist by trade and I find a tablet like iPad support lots of great sketch/art apps. I usually take my iPad on the bus and do sketches and lots of commuter look over and ask what I do for living and saw my artistic rendition and they say the iPad is such a versatile tool for artist on the go.
Not to mention about the Retina display support past 1080p resolution and I can take my purchased 1080p .mp4 files from iTune on the go as well! Plus AnyPlayerHD which is a great app that able to run native 720p HD .mkv files and support .srt subs too. Having library of 720p .mkv files on hand with me when I am on flight, bus ride or train ride to long distant destination to cut down my down time when I need visual entertainment from high quality display.
Indeed iPad may not be a great or speedy hardware like the desktop cousin (PC), but it really alleviate lots of my down time when I am away from my PC while I am gaming. Which mean when I need game faqs (Frequently Ask Questions) in an instant I can turn on my iPad and check it while I game. As well checking my email on the fly when ever I can at home with fast and reliable wifi connection from CISCO E4200 router.
As I get older I like the convenient having a compact hardware that is reliable which a desktop PC or laptop does. All in all it really boils down to what you use with the iPad in the long run and pursue the convenient having a superb “digital secretary” to help you in your daily need. We are living in a post-PC era and tablet PC can or will be our future convenient if we are willing to give it a shot to make living/lifestyle easy and great!
Whats the official release date in UK?
Hello Joe- We have submitted your email to customer care and will be getting back to you within 72 hours. Please let us know if there is anything else we can do for you!
Picked one up at the store last night, showing it off to fellow iPad owners at the office. Think I sold two of them on it already!
There is one nice feature I stumbled across: the keyboard cover fits like a glove directly on the iPad, as designed, but it can also fit OVER an existing smart cover. This is handy for carrying the iPad around (to and from the office), and still using it without the new keyboard when that makes sense and still having a cover for it. It’s good to know, because you definitely do not want to try to use the keyboard cover and then just fold it off and write with a stylus, for example. It does not just wrap around the back and stay there; you really want this when you’re planning to use the keyboard whenever you’re using the iPad.
It’s not as slick having the smart cover in this “sandwich mode” (keyboard cover, smart cover, iPad). It doesn’t stay magnetically closed (the smart cover turns off the iPad and stays magnetically as an iPad cover, but the keyboard doesn’t then magnetically grib the smart cover). And the keyboard cover is then just slightly off square on the fit. But it does fit the bill, for me, for trying to transport my iPad, my keyboard, and my cover from one location to another, where I then choose which “mode” my iPad best works (walking around with the tablet and cover, or in a conference room typing away). I wouldn’t always want to configure it this way, but it’s a nice option when needed.
Hi Carl! Glad to see you’re liking the Ultrathin Keyboard Cover. Thanks for telling your co-workers about it!
Hi Carl. Sounds like you got it early from Best Buy and is awesome passing a personal insight on the compatibility with the Apple Smart Cover sandwich along with the Ultrathin Keyboard Cover with the iPad usage. Kudos to you and can’t wait when my pre-order shows up. 🙂
Hi Henry- We can’t wait for your pre-order to show up too!
Hi, im from London, UK. I preordered the ultrathin keyoard cover on the first day after it was announced; 20/04/2012 and my order status is still “order submitted” having read a few of the feeds on here, i should have recieved confirmation of shipment by today, 1st May but am still yet to hear any development of my order. Thought the point of preordering is to be one of the first to recieve the product?
Hi Louis- We are sorry to hear that you have not received your Ultrathin Keyboard Cover yet. What is your order number? We have sent this information along to our customer service team and you should be hearing back within 72 hours.
Hello Louis, Wanted to inform you the Ultrathin keyboard cover has officially been shipped, thank you very much for you patience. Please don’t hesitate to message us if you have any further questions.
Picked up the keyboard at BestBuy. It looks great, slim and the keyboard has a great feel. My only concern is not being able to dock the iPad in the keyboard with a thin cover on the back of my iPad. I worry not having a back cover will end up scratching or denting the iPad back. Any suggestions?
Hi Scott- Are you able to dock the iPad with the thin cover on the back? We don’t want your iPad to get scratched or dented either!
Is there any plan on releasing this in Canada soon? I cannot seem to find a site that has it available, and would love to get one sooner rather than later…
Hi Brad- Please keep checking back with the Logitech site to see! We are still shipping pre-ordered keyboards in America. Thanks for your comment!
I’ve discovered the Logitech Canada site and have found the Ultrathin Keyboard Cover. What is strange, however, is that model #920-004013 is available for purchase now for $98.26 and model #920-004014 is on pre-order for $99.99.
What is the difference between these two models? It is worth waiting and paying the extra $1.73?
Thanks for your help!
I ordered it since April 19, and still waiting, any information?
Hi Jamal, I’ve received word that some keyboards shipped out today. If you’re concerned about when yours will arrive, could you please send me your order number?
Hi Jamal. Have you received the Ultrathin Keyboard? Our customer care team could not find your order # in the system. Let us know!
Sure, my order number is: 13685083223.
Thanks for your help.
Great! We sent it along.
Hi Jamal, the Ultrathin keyboard has officially been shipped, thank you so much for your patience. Please let us know if you have any further questions.
I’ve already pre-ordered through Amazon – hurry up and release this already! 🙂
I’ve already seen a few online reviews for this, and all concur this is a great keyboard – if we could get our hands on it.
Hi Ron, I’ve received word that some keyboards shipped out today. If you’re concerned about when yours will arrive, could you please send me your order number?
Hi I am also waiting on a pre-order which was placed on April 18th . Would you mind checking on order number 12430345542
Thank you so much
No problem, Cary! We’ve submitted your concern to Customer Care, they should get back to you via email within 72 hours. Please let us know if there’s anything else we can assist you with!
The ultrathin keyboard has officially been shipped. It should be arriving shorty. Thank you so much for your patience. Please contact us with any further questions.
1. Can I receive in South Korea if i order now?
2. When can I buy this thriough Logitech Korea?
I don’t know the answer to your question, so I’ve submitted your inquiry to Customer Care. They will reply to you via email within 72 hours.
Thanks for the comment!
Can this keyboard be charged using a usb charger from another device like a blackberry or using the Ipad charging adaptor?
Hello Curt, I’ve submitted your inquiry to Customer Care. Expect a response via email within 72 hours. Thanks for the comment!
Hello. I odered mine on 4/18 order number 12430257542. Can i get an update please?
We have forwarded your order number along to our customer service team, you should be hearing from them shortly
Some thing wrong, I got an e-mail from Logitech saying that:
We’re sorry, but all or some of the products in your order is received on 04/19/12 02:14:36 is backordered, and we can currently not give you an expected shipment date. We will send you a further update on your order as soon as possible.
Im looking to buy this item and im currently located in australia. Do you know when logitech will have this available?
I am sorry to bother you but in response to my comment above regarding my order number 12430345542, you stated that the keyboard has “officially shipped”. I have still not heard from customer service nor have I received an email confirming shipment. Can you please advise as to when my pre order will ship? It has been quite some time now. Thank you for your help.
Hi Cary, we have sent your order number and email along to customer service, you should be hearing from them shortly.
I pre-ordered and have not received the ultrathin yet. I can’t see when it was shipped. I hope it arrives before the 9th as I will be travelling on the 9th.
Order Date: 04/23/12 00:31:56
Order Number: 12430993442
Hi Max, we have sent your information along to customer service and they will get back to you via e-mail. Sorry for any inconvenience and happy travels!
Hi. I have pre-ordered this product and am wondering what the difference is between “ordering” and “pre-ordering”? Since others seem to have already received their ultrathins, and I’ve heard of others (on the iPad Forum) purchasing theirs in stores, why are we pre-ordering something that has obviously already been released?
My order number is 13815917423.
Hi Doug, we’re happy to look into this for you. The Logitech Ultrathin Keyboard Cover has shipped in most instances, and as of a couple of days ago, also arrived in stores. We’ll look into your order and will be in touch. Thanks for your patience!
Hi, I pre-ordered on 4/19 and it appears my keyboard still has not shipped. Can you please have somebody look into it? Order 12431636142. Thanks!
Hello Victor – We have submitted your order number to customer care and you should be hearing back soon. Please let us know if there is anything else we can help you with in the meantime!
A new “new ipad” owner from India here and I desperately need to have this new keyboard of yours. Do you know if you will be shipping them to India soon, and where will they available? If not, any other alternatives?
Submitted order about a week ago but haven’t heard from cust service. Any help appreciated. Thanks.
Hi Grant – We have passed your information along to customer care and you should be hearing from them shortly. Please let us know if there is anything else we can help you with!
I have pre-ordered ultrathin kb cover, and i have not received an email confirming shipment.
I sent an email to customer care(email@example.com) for asking check the status my order.
and while you said it has officially shipped in most instances, i got a reply from customer service saying that..
“The Ultrathin Keyboard Cover is currently on pre-order and
the estimate ship date is showing May 25th. However there are several orders to fill and may not ship until a few days after that date. I do apologize for the delay.”
I ordered on April 24th and it will be shipped on May 25th?
Persons made pre-order should wait for a month since other people instantly purchasing theirs in stores?
I have to wait 3 weeks for the shipment of pre-order even though it will take 7 business days for shipment if I make order now?
Come on, kid me not.
I can’t believe that i have to wait till the end of this month for the shipment.
my order number is 13747575123. please check again the estimate ship date.
Hi Jay, Apologies for the inconvenience. We’re happy to look into this for you. We have submitted your order information to our customer care team and they will get back to you shortly with an update. Please let us know if you have any other questions. Thanks!
Thanks. I’m not impatient about it, just curious as to why it is still preorder when the product is in stores. Thanks for your help! 🙂
No problem Doug! Let us know if there is anything else we can help you with.
I came to know Logitech made an agreement with BestBuy not to ship the orders for ultrathin keyboard till May 25th.
Would you please explain the meaning of “pre-order”? Thanks.
I purchased the Logitech ultrathin iPad keyboard cover and paired it successfully to my ipad2. I powered down both my iPad and the keyboard a few days later while flying. Now I cannot get the Logitech keyboard cover to work with my iPad. It keeps trying to pair, but does not. I re-charged the keyboard. The Bluetooth feature is turned on. I like the keyboard cover but if I cannot get it paired I will have to return it. Any words of wisdom?
Hi Martha, sorry that you are having trouble pairing the keyboard. Have you opened a customer support case yet? If so, what is your case number? If not, we recommend doing so at http://support.logitech.com. Please include the issue you have having and the keyboard model. Feel free to respond with your case number and we will forward your information over to customer care for you. Thanks!
Can you please check the status of my order, number 12435429242? Your website does not really show the status of an order. Thank you.
Hi Alex, We have passed your information along to customer care and you should be hearing from them shortly with the status of your order. Thanks!
Hi there, are you shipping the ultra thin keyboard for ipad to Canada? If i order now, how long is the wait?
Hi Khali, we will be shipping the Logitech Ultrathin Keyboard Cover to Canada. Unfortunately, the product is in high demand and as a result is currently out of stock, but please keep an eye out in the coming weeks for more inventory. Thanks, and please let us know if you have any further questions!
Customer care team told me that Logitech made an agreement with BestBuy not to ship the orders for ultrathin keyboard till May 25th.
What do you think the meaning of “pre-order”?
Hi Jay, we’re sorry for the delay in shipment. In answer to your first comment, it’s possible that Best Buy plans on having the store shelves stocked with the Logitech Ultrathin Keyboard Cover by this day based on their store reset dates. With regard to your second comment, we encourage our customers to pre-order products, as this does usually allow customers to receive priority when inventory first becomes available. Thanks for your patience, and please don’t hesitate to ask if you have any further questions.
friend the keyboard is very good but because I did not design to make it pliable.? In the part of atraz you had put a bus cable information and you had folded so there would need to put it to work out. Sorry my English is not very good please if do not understand me to know to make better translations. Greetings friend.!
Hi Charles, thanks for your comment. We’re not sure exactly what you’re asking, but we’d love to help you. What exactly are you having trouble with? Thanks!
Hello – I preordered this on 4/18/2012 and have not heard anything regarding the shipment of my order (12430257542). I am wondering why others have received theirs and I haven’t heard anything. Was my order lost? Thanks.
We apologize for the inconvenience, the product has been on back order for many customers and will be shipping out shortly. If you would like we can open up a customer service case for you if you have not done so already. Please forward us your e-mail address if you would like. Thank you
I am from Canada as well and I have pre-order it on April 18th, 2012 @ 7:20pm from the Canadian English site VS the U.S. English site. I have inquire my pre-order the second time via email with firstname.lastname@example.org and this is what they wrote.
The Ultrathin Keyboard Cover is currently on pre-order and
the estimate ship date is showing May 25th. However there are several orders to fill and may not ship until a few
days after that date. I do apologize for the delay.
Logitech Customer Care”
So my assumption is that for Canadian side would be after the 25th of May with shipment, but already some of the U.S. Best Buy store carry them for sale earlier this month of May. I do hope my early pre-order status (right after the product announcement) will get fulfilled by May 25th and have it shipped soon, or else I might cancel it and order the Adonit new Writer Plus for the new iPad.
If Logitech Customer Service/Support can look into it again to finalize the confirmation with my pre-order (order number is 13682681123) with ship date/tracking number to Canada that would be great so to avoid longer wait time. As well the UK product page (http://www.logitech.com/en-gb/tablet-accessories/keyboards/devices/9783) status now show “Add To Cart” similar like the U.S. webpage, so I am guessing Canada is being delayed?
We will open up a customer service case for you to make sure the issue is looked into. You should hear from a representative within 72 hours.
Its already past 72 hours since my customer service case is open and I still have not yet receive any information with my pre-order of Ultrathin Keyboard Cover shipment. Once again my order number is 13682681123. Thank you.
Thanks for reaching us. So sorry to hear about this inconvenience.
We’ll contact our customer support division and check on this situation for you.
You should hear back from them within about 72 hours.
Please keep us updated on how everything turns out!
Thanks for reaching us. So sorry to hear about this inconvenience.
We’ll contact our customer support division and check on this situation for you.
You should hear back from them within about 72 hours.
Please keep us updated on how everything turns out!
My order was placed with logitech. I was actually told via email that it would be shipping to me (I live in Canada) May 9. I just spoke with Customer service and they do not have any idea on when they will be shipping to Canada. The comment on the website is that they will not charge you until it is shipped. What it does not say is that only applies to credit cards through them (ie not paypal where you are charged immediately).
Given the fact that they are shipping to the US and not to Canada, and will not represent a firm date for shipping leads me to the conclusion that the customer support for any technical or manufacturing issues will also be lacking.
Solution: Cancelled my order.
So sorry to hear that you weren’t happy with our customer service. We are always trying to better our company and appreciate your feedback.
We hope that you will continue considering buying Logitech products in the future.
I feel the same way on cancelling my Logitech Ultrathin Keyboard Cover pre-order, but my Adonit Writer Plus is already shipped and thought the Adonit Writer Plus for the iPad 3 is a good for on-the-go iPad folio and having the Ultrathin as a at home use only keyboard/cover.
I did pre-order by Paypal and the payment already taken since April 18th, 2012 (the same date the product is announce) for pre-order. My only concern now is to play the waiting game until some point that Logitech will ship it out to me in the coming months? Lets hope not and my anticipation of shipment is after May 25th this month as my copy and paste email stated by the Customer Support that is when Ultrathin is released.
Hi Logitech (to whom moderate the comment section),
Well, I guess another 72 hours waiting game I have to play until Customer Support will send me a respond via email, but what if this 72 hours gone by and nothing again? Should I wait for another 72 hours for someone given me an answer for a simple product availability/shipment inquiry?
We apologize about the issues involving your Logitech Ultrathin Keyboard Cover. If you have been given a case number please send it to us so we can get someone in touch with you to work out the issue.
Mostly just simple reply back from Melissa from email@example.com and below is her latest reply from today 05/16/2012 inquiry. No case number were given when Sales Support reply back via email. It looks like going to be a long wait before my pre-order will get shipped in Canada. **sigh**
At this time we don’t have a ship date for our Canadian customers. It has been released in the US. It should be within the next few weeks but we haven’t been able to confirm a date. I do apologize for the delay.
Logitech Customer Care”
Can anyone describe the key material for me? Is it hard plastic, or a softer rubberized feel like the Apple keyboards?
The keyboard is made of a hard plastic.
Still no case number from customer support via email. Another 4 days to go before May 25th release date ship for Canadian(?) pre-order. If I don’t get an email on Friday from Logitech this week then I might as well have my pre-order Paypal payment getting refunded. Already got my Adonit Writer Plus last week Thursday.
We are contacting our customer support team to make sure your case is personally handled, you will be hearing from us shortly.
Yep, customer support were able to get a hold of me yesterday afternoon or evening via email and I respond back and their answer pretty much mentioned the Canadian release of the Ultrathin will be by the end of May. Now just matter of waiting.
Thanks you for your patience Henry!
This is so nice. it is really the perfect partner for the ipad. how i wish it can be available also here in Italy. When I saw your product it made convinced to buy an ipad for me too. I will only buy an ipad if i’m sure that i can also have it’s perfect partner. it is not good for the apple ipad to be alone. So let the Logitech ultrathin keyboard (LUK) be created.
Hi, We are happy you like the product. We love to create accessories that will make products you already love that much better.
I have not gotten mine yet either and it has been a few weeks. No shipping confirmation just an order one. My order number is: 12450590142.
Please let me know!
Hi Rachana. We will send your information to our team, so they can reach out to you and figure this problem out. Thanks!
I still have not received a shipping or available date confirmirmation email and would like to see one like yesterday my order numer is 13773136923. An end of May release date which I have only seen here in the blog has passed on an order confirmation on April 27th.
Hi Michael, we’re sorry you’re having trouble. Have you opened a case with us? If not, you can do so here: http://support.logitech.com/
Well, I have cancel my pre-order of Ultrathin Keyboard cover today June 18th, 2012. Its been too long of a wait since April 18th pre-order/first announcement. Even though Logitech Support is really helpful keep me up to date on the Canadian release, but to inform another extended wait ’til late June to early July with Canadian release I just gave up and seek for a refund instead.
I wish Logitech can advertise their pre-order release date more precise VS pre-order now and wait for it until one can only hope and have so much patience with the unknown targeted release date. My next wait is the Logitech G600 MMO gaming mouse and this time I will wait when a localized PC shop or electronic shop (Futureshop, Best Buy) that sells them VS pre-order from Logitech site.
We apologize for the inconvenience. Your feedback is important to us and we will be sure to pass your message on to our team.
hi there, i will like to know whether do you hav available stock for the Ultrathin Keyboard Cover ? and whether do you help ship to either singapore or malaysia?
Hi Weinnie, the Ultrathin Keyboard Cover will be shipping to Asia in July. Thanks for the interest in our keyboard, you can check out our website for updates: logitech.com
A friend showed me this product, and I rushed out to buy one at the local BestBuy.
I think I’m going to have to return it. The keyboard is erratic. It misses the keystroke about one in eight times, and goes into auto-repeat on a keypress every ten seconds or so. I’m on an up-to-date iPad 2.
Is this unique to my keyboard and I should exchange it? Or have you seen this before?
Sorry to hear you’re having issues with our keyboard cover. Have you opened a case with us? You can do so here: http://www.logitech.com/en-us/support.
I purchased my Logitech keyboard for my I Pad 2. The only problem I have is that the padding that protects the bottom edge of my I Pad, which is attached to the keyboard, is loose and needs to be replaced. Other then that, It’s AWESOME. Where do you get this padding (TAPE).???????
Hi Ray, your best bet is to open up a case so somebody can look into this for you. A case can be opened here: http://www.logitech.com/en-us/support
Afterwards, reply to us with your case number and email address so we can pass along your issue. Thanks.
If on Facebook and entering txt I cant use the logitech keyboard enter/send option , to send my txt I need to press the send tab on my iPad.
Is that the set up or an I missing something?
That might be a setting on the iPad Facebook app itself. If you continue to have problems with it, please open a case here: http://logitech.com/support. Then send us your case # and email so we can get in touch and see what we can do.