Update: We Will Replace Your Logitech Harmony Links

We heard you and we want to make it right.

If you are a Harmony Link user, we will reach out to you between now and March 2018 to make arrangements to replace your Link with a free Harmony Hub, a product with similar app-based remote control features to Link, with the added benefit of controlling many popular connected home devices plus, it works with popular voice assistants. You can also contact us at https://support.myharmony.com/email to make arrangements for your replacement.

We understand that services are important to you. Because the certificate that’s expiring relates to security, we would be acting irresponsibly by continuing the service knowing its potential/future vulnerability.

Additionally, Harmony Link customers that have already redeemed their 35% discount on a Harmony Hub will also be refunded the full amount they paid for the replacement. Again, we will be in touch with you regarding these updates between now and March 2018, before your Harmony Link will no longer function.

We also developed this FAQ to address ongoing questions regarding this change.  If you have any further questions, please don’t hesitate to contact to us.

Harmony Link FAQ:

Q: Why can’t you just patch the product or extend the license?

We made the business decision to end the support and services of the Harmony Link when the encryption certificate expires in the spring of 2018 – we would be acting irresponsibly by continuing the service knowing its potential/future vulnerability. Our system shows this product, which was last sold by Logitech in fall of 2015, had a small active user base. We’re now reaching out to all affected customers to provide an option for replacement.

Q: Are you censoring the words “class action lawsuit” in your Logitech Forum?

Our intention is to ensure our forums help our customers when they need support. This includes keeping the conversation productive by monitoring the language used and automatically blocking profanity or personal attacks. This is common practice. The words “class action lawsuit” were blocked as our Community Terms of Use do not allow solicitation, including legal solicitation. We have unblocked the terms and are reviewing our list of blocked terms.

Q: Did you have a ‘fire sale’ of Harmony Link product recently?

No, we did not. It is possible, some people may have confused this with a sale for our Harmony Hub product.

Q: Does this affect other Harmony products?

No, this is in reference to Harmony Link.

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