An Open Letter to Squeezebox Fans

Hello Squeezebox Fans,

I’m Ariel, director of products for Logitech UE, and I’d like to take a moment to provide some additional explanation about our transition from Logitech Squeezebox to Logitech UE Smart Radio.

First, we want you to know that Logitech values you, and we will actively support the service in its current form, so you can continue to enjoy the Squeezebox experience you love.

All of you who own a Logitech Squeezebox Radio will have the option to upgrade to the Logitech UE Smart Radio platform, and take advantage of the new and improved software and mobile apps. This upgrade is completely optional, and those that don’t want to alter their Logitech Squeezebox experience will not be required to. If you are a mixed Squeezebox household, I wanted to make sure you knew that while the Logitech UE Smart Radio can play alongside existing Logitech Squeezebox products, it will operate and be controlled separately.

Also, we will continue to provide troubleshooting and support for Logitech Squeezebox users at http://www.logitech.com/support/speakers-audio. The current mysqueezebox.com website and Squeezebox Controller Mobile App will continue to work with existing Logitech Squeezebox devices.  The new uesmartradio.com website and Logitech UE Smart Radio Controller App is designed for Logitech UE Smart Radios, as well as those who upgrade from a Logitech Squeezebox Radio.

If you have additional questions we encourage you to visit the Logitech forums and pose the question there.  We actively monitor this site and respond to questions as they arise there.

We appreciate your passion for this platform, and hope you continue to love Squeezebox.   We are hopeful that once people experience the Logitech UE Smart Radio for themselves, they will love it as much as you love your Squeezebox.

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110 comments

  • So sad Logitech. All you needed was a good marketing strategy and campaign, because you have (now had) such a brilliant product in the Squeezebox line.

  • I used to use AirTunes (now Airplay) to distribute music and radio thru-ought my house. Then I discovered Squeezebox and over the years I bought a Duet, a Touch, an SB Radio and I was just about to put in an order for the Boom when it got pulled. I had been waiting for an adequate replacement since. I would never have considered a different device because I wanted it to be part of the same ecosystem – mainly because of the multi-room functionality.

    Now it seems that with the cancellation I am driven back into the arms of Apple’s Airplay. The replacement for what would have been the Boom could now be the UE Air Speaker. But ironically, if I am being forced to move from Squeezebox back to Airplay, then suddenly I am no longer limited to Logitech when it comes to additional clients. The UE Air Speaker seems like a good device, but there are more and more alternatives…

    As a consumer that gives me more choice. As a Logitech shareholder that leaves me puzzled. The Squeezebox Radio (now UE Smart Radio) on its own is no longer unique. It is just a device that plays Internet radio. Many radios do that these days.

  • I’m with many others, I own a Touch, a Radio, and a boom. I recently had my cable service disconnected due to they claim a faulty cable modem while I wasn’t home. Turns out the only piece of music/tv equipment I owned that would still work was my Logitech Squeezebox setup. They all streamed music from my NAS over the wireless network I have setup especially for them.

    If the new system REQUIRES an Internet system, I too am lost as a customer. Mostly because this infers that Logitech will now KNOW what music I own and store privately, irrespective of if I want to share it. As far as I’m concerned having to have your permission, knowledge to play my own music is a non-starter.

    In 35-years of software design, I’ve never seen a UI/UX experience used as a reason to kill a product. Especially since we all know that you could have update the software in the factory to have included a new, simply UI and left the old one, hidden or requiring a special set of button pushes or similar.

  • Areil,

    What should I do now? Logitech no longer makes the Squeezebox line of products? I own 3 Radios, 1 Touch, 1 Duet with a second receiver, and a Transporter.

    Needless to say, I’m a bit of an Audiophile… Sadly, one of Logitech’s best products is now a discontinued line.

    Not only did they move their tech support for this product to Mexico, now they have discontinued it all together.

    How are loyal Logitech customers and promoters supposed to feel after this move?

    I don’t think I will recover from this, and will have to look elsewhere. I love having all my music accessable from every room in my house, from my office using remote library function on a SB Radio, and when I travel, I take a radio with me. I always have my music everywhere I go. I even make use of Squeezeplay on my Laptop for those times when my radio, duet, touch, or transporter are not handy.

    This SUCKS!

  • Yes, I love my LOGITECH “SYSTEM” the way it is. I enjoy the complex functionality and I have gone through the learning curve and have found that it has been well worth the time and effort. This “SYSTEM” could not be reproduced at this time with just a UE Radio. I do understand the need to simplify to appeal to more customers. At this time I have the SBTouch connected to my stereo ( which has multiple speakers in various rooms in the house). I also have a SBBOOM that I use solely for a subwoofer connection to complement the speakers from the stereo. I have Booms in the dining room and next to my bed for evening listening. I have a SBRadio in the bathroom, kitchen, basement, and hidden in living room. This entire system can be synced if desired to provide complete audio everywhere. This audio SYSTEM” in conjunction with a couple music services gives our household lifelike music everywhere. I have enjoyed that for many many years but ,as it stands, it would be lost with UE.

    So, please , to enjoy a UE complete audio experience LOGITECH really needs a TOUCH-like stereo device and a BOOM multispeaker self contained device. Without that “SYSTEM” capability the UE Radio is just that …a radio. Respectfuly and Thank you.

  • This was a good product when it still were Slimdevices and it started going downhill when Logitech bought it so I’m not suppriced they’re pulling the plug

  • This is sad. I’ve been looking all over the net for more Squeezebox booms to add to my house, but at no luck. And now Logitech is giving up Squeezebox completely. This is so sad. I’ve always bought Logitech equipment, but after this I’m leaving you. Good bye, good luck and thanks for all the fish.

  • This is a sad sad day. An open system is closed. Audiophile quality is sacrificed. It’s bad enough that most MP3/AAC files sold typically compress and degrade files to 256 kbps, but now the industry appears to be forcing steaming music over the web; degrading and compressing quality even further. I suspect my substancial investment in Squeezeboxes (Three Touches, two Squeezebox 2s, one Boombox, and one Radio, not to mention supporting my family with one Duet, one Squeezebox 2 and one Radio) will in the not too distant future, sound as good as a brick. My current Squeezebox setup which enables audiophile quality throughout my house, on my local network, of my lossless audio files, will slowly degrade to non-operability in a couple of years, as computer OSs upgrade and Squeezebox support diminishes for devices (as well as software for smart phones and tablets); leading to incompatibility.

    So how many years (or months) is EU/Logitech committed to supporting now legacy Squeezebox devices with the Logitech Media Server (formerly Squeezebox Server) anyway?

    For a company (Ultimate Ears – UE) that claims to be a champion for the Audiophile, you’ve definitely misjudged your customer base, and destroyed an awesome end to end product. If only you got your marketing ducks in a row, and marketed Squeezebox with any degree of commitment, you could have made a nice chunk of change and taken a substancial portion of the market. You had a product that was as good, more approachable and more affordable than the likes of overpriced products like Sonos, Olive Media, Meridian’s Sooloos, Kaleidescape, and Lynn’s Songcast systems. Like I said it’s a sad sad day.

  • A “radio” is hardly a replacement for the SB devices. SB is/was one of, if not THE best option for streaming high quality audio to a hi-fi stereo setup. With the ability to stream the files and optionally use the DAC or bypass to your own DAC, there are just not a lot of competitors out there if any.

    Particularly the possibility of third party remote apps for mobile devices gives one of the best user experiences in controlling your SB devices and server. There’s room for improvement, but I haven’t seen any better combination from the competitors.

    With the Touch it was a mistake to have the screen on the device and not on a remote. It’s also a mistake that the server will only stream audio to a device that supports the bitrate in case I want to bypass the DAC anyways.

    But it’s still one of the very best options out there, so I’m really surprised you’re discontinuing SB. Sell it to somebody who sees the value. Open source the server software so we can keep getting upgrades and support for new servers.

    Please, don’t let it die.

  • As many others that have posted it is disappointing to see what is happening. I truly believe that this market has incredible potential and it was simply not marketed correctly. Having kept a simplified platform for the non techi and the current one for the feature rich IMHO could have done it, but that is only my opinion.

    For the valued customer and ongoing support I have doubts. An these doubts are already materializing. As I plan to keep my Booms and duets up and working Logitech needs to do their part. It has been said for a long time the iphone application always needs to have the user enter mysqueexbox and PW when the application is opened. This is a major pain and it is not necessary. I as others have mentioned it and nothing happened. I truly wish this gets fixed as the day the server goes online the app will probably no longer work. And now on top of all the iphone app is not working correctly with IOS 6 and there seems to be no rush to fix it. These are all symptoms of a company abandoning a product. I sure hope it is only an impression.

    Regards

  • Thanks for the clarification. I own 4 duets, 2 booms, and 2 radios. I have often thought that the Squeezebox ecosystem is one of its greatest strengths. Its other strength has been its unique architecture where one central server in the house can sync all players selectively while also integrating other music services – I love it! I have also thought that sales must have been hurt by the complexity imposed by that architecture (I love it – but many may have found setup to be difficult) – I assume that was the need to come out with something that was simpler.

    All that being said, I think it is unfortunate that rather than make the existing architecture simpler to new users (I know you tried already) and throw in a decent mobile app (I had to buy a 3rd party app to get a decent SB controller on my phone), a whole new system had to be created.

    Since the new architecture path has clearly been committed to at this point, may I suggest this as an option for you to look into: instead of make the UE line completely separate from SB, why not leave it as is but add one extra feature to it – allow the devices to be a SB end point. In other words, once it is setup on the home network (using whatever existing UE specific interface you have to set up the network), it does a network scan for a SB server and registers itself with that server… if a SB server exists. That way you could sell the gear to SB users like me who are way to invested in SB to ever move over to UE – plus I like the SB architecture better – it works better for people with large music selections.

    This way you can make more money (I would seriously consider buying the gear), and make SB users feel better that we still matter.

    I think short of a move like this on Logitech’s part, some enterprising SB hackers are going to come up with some sort of Raspberry PI based Duetish SB end point whereby we can instead get a low cost Duet and hook the audio up to an amp. In this scenario, the best Logitech can do is sell these user computer speakers which I assume is a lower margin deal for Logitech.

    I am not sure if the UE hardware precludes this option, but it seems to me, assuming its doable on the hardware, that there is a money making opportunity here for Logitech where they also keep the SB community pro Logitech.

  • Well Ariel, I find it very positive that we Squeezbox owners finaly found a voice within Logitech. During the coarse of the years it has always felt as we were talking aginst the walls. No one at Logitech seemed to be listening to us, your customers. The only source where we got some answers was the at the unofficial Slimdevices forum.

    I’m a Squeezebox user since 2005 and started off with an SB3. Today I have 4 Squeezeboxes in use around the house: an SB Boom, an SB Radio, an SB3 and a SB Touch (I sold one of the two SB3’s a couple of years ago). As a long time user I can only echo what many people have said here. Logitech made a huge mistake by dumping Squeezebox. In my homble optionion, there were other ways to turn around the Squeezebox product to make it appealing to the larger masses. It basicaly all comes down to the lack of respect Logitech has shown to the Squeezebox products. In all honesty, I have asked myself many times why did Logitech bought Slimdevices in the first place. Ever since Logitech took over the product it went downhill with Squeezebox. This is very said at least. Squeezebox had the oportunity to be a market leading product if only Logitech had put in the effort. I hope you can shed some light on the above.
    At the same time, I’m afraid that the UE product line will have the same faith as the Squeezebox product line. I’m not into the UE product line and I won’t invest in that product line even if my dear Squeezeboxes die. I hope that day never comes but if it does I sure hope there is an alternative on the market. At present, there is no decent alternative to Squeezebox. Shame on you Logitech!

  • One can understand why Logitech are pursuing a mass market solution with the UE radio path. Sadly it makes little sense to me as playback of local music is my primary source, with internet-based radio very much a secondary (albeit useful) add-on. Having a reliance on remote server is a bad idea in my view for that purpose, and removes a lot of functionality in the name of simplicity.

    This product is not targeted at the same users as the Squeezebox family, and much as we love it Audiophiles like me are not a significant customer group to Logitech.

    What a shame – I have bought four Squeezeboxes and two Squeezebox Booms, which is quite a spend. I can’t see me investing in the new line

    FWIW, why can’t future UE products run a local server? or function as a DNLA playback device?. If it doesn’t have a digital output or USB out then Logitech have lost most of their existing customers – haven’t you guys heard of customer clinics?.

    In any case, I would most humbly request that Logitech open sources their proprietary components so that others can development going.

  • The Touch has opened up the world of internet radio to me, and thousands of others in a away that no other device could hope to do. Hooked up to a decent amp and speakers the SBT was everything I wanted, Great interface, fast, ease of use, looks – everything was perfect for me.

    Reading the hi-fi forums many other industry experts would agree too. Do you realize what a GREAT GREAT product you are consigning to the history books?

    Astonishing decision.

    Without a product that connects to my high-end stereo, I will have to look elsewhere to continue my musical pleasure. Especially if my favorite streaming services fail to continue to perform (e.g. MOG) on the unsupported SB Touch.

    Sadly, hi-fi fans would love an even better SBTouch like product…and would spend more…if only it were offered.

  • Thanks for clarifications .

    Can the rationale for ending the squeezebox system as we know it be explained ?

    I can understand why you try this new UE system it has it’s applications ( even if I don’t believe it’s the rigth thing for this market ).

    But why does this exclude further development of the squeezebox line up ?
    They are not mutually exclusive and are not attractive to the same customers ,but they share a common hardware and software platform ?
    As I see it you could get 2 for 1 one here .

    There is really no other options ( yet ) for a typical squeezebox power user ,you had this niche for yourself ,no competition at all and I still thinks you missed the majority of possible customers due to mismanagement of the product historically .but the potential is still there.

  • I’m in line with most of the other responses to this blog entry. I’m a long-time Squeezebox user (going back almost 10 years to the SliMP3) and currently have two Touches, a SB3 and a Radio. My main use of the players has always been for playing my own music collection with internet radio secondary.

    I’m sad the Touch has met it’s demise. It was a brilliant and unique product that literally had no direct competitors. It was also one of the most under-marketed products I’ve ever encountered. I find it hard to understand how Logitech expected a marketing success when they put so little effort into advertising. It remains a mystery to those of us looking in from the outside.

    I wish Logitech well with their new UE Radio. Maybe the simplification will help sales, but you’re still need to tell the public about it. In the meantime, I’ll just sit on my hands and hope my existing gear keeps running. It’ll be interesting to see if a new Touch or an equivalent ever emerges.

  • The decision to bring out a “new” system that looks identical to Squeezebox but that is not compatible to existing Squeezeboxes is astonishing – surely you want to take existing customers with you not alienate them? Why should I upgrade my SB Radios to the new UE platform when this makes them incompatible with my wonderful SB Touch? Please think again and work out a way that means we do not loose any functionality but still move forward – why loose such a hardcore base? Seriously flawed decision!!

  • Thanks for the update Ariel.

    Please count me as another Squeezebox fan that would implore Logitech to continue to maintain mysqueezebox.com for existing users.

    In my studio apartment, I have 1 x Touch running off a Vortexbox which hosts my FLAC CD collection (which continues to grow – there are some of us that actually still buy CDs!).

    At work. I have 1 x Radio running off my work PC which hosts my CD collection in OGG format.

    In addition, I also stream LastFM, Spotify and TuneIn Radio, to name a few. I will purchase more Squeezeboxes when I move into a larger apartment/house, in the next year or so.

    I’d love to use the SB Radio as an alarm clock, but would prefer some top-mounted sleep/snooze buttons to make interacting with it in the dark a little easier.

    Thanks!

  • Logitech really should put LMS into the community as open source like HP did when they shuttered WebOS.

    I expect the Slimdevices buyout and then epic fail by Logitech will make a good case study at business school of corporate bungling.

  • One simple comment: it is important, when developing your product line, to recognize the hifi cllients who have Duets and Touchs (I have both) as well as the more casual listeners who have Booms or Radios (have them too). We tend to infuence many buyers and often guide folks to products that we find outstanding. Squeezebox was that. Don’t forget to deliver us something that we can use with our stereos. Otherwise, I will have to recommend Apple products as they are both easy to use and are able to do hifi.

    Good luck.

  • As an e-user, I am very disappoint with the decision your company have made.
    I do not think Logitech is really care about Music fans’ demand but maybe yes maybe please give SB to another who cares.

    On the another hand, It is really hard to find any else productions made by Logitech can not be replaced with other brand.

    Please rethink it cautious.

    Good luck!

  • I appreciate you are finally addressing the Squeezebox customers. What I do not appreciate is that the responses to the open letter are getting censured. I really would like your response to an earlier post I made that did not make it through the website. I believe that as customers who have been faithful to Logitech you owe us at least that.

  • I agree with Jazzbert on the HiFi issue. Even though my home setup is not the epitome of HiFi, it does pretty well. I simply use the analogue line out to an old NAD receiver and it sounds fabulous, but knowing I could get crazy with external DACs etc makes it a pretty sweet unit.

    The headphone jack on the Touch is also fairly impressive, and considerably better than the SB Radio. The Radio desperately needs a dedicated line out of some description. That is the one major beef I have – even the headphone jack on my cell phone sounds better.

  • I sincerely hope this will not be the end of Squeezebox. I must have talked at least 10 friends into buying into squeezebox and using also it with squeezebox server (running on a nas). I do not do music streaming fomr the internet, only high quality FLAC from my server as do my friends. I still have the SlimP3 (it is now the heart of my music system in my mobile home) , a classic, a radio and 2 touches. So from me an my friends too, please keep it up and running. At least keep the Touch, it is brilliant for us music lovers. I want to keep Apple out of the door in this respect.

  • I like many others here feel that Logitech has completely lost the plot dropping the Squeezebox range. Do you really not realise what a class leading product it is/was?

    The heads at Logitech need to wake up and rethink this.

  • I’m saddened by this announcement of the discontinuation of the Logitech Squeezebox platform. While there’s still support for the software, the hardware is now a second-hand item. I recently wrote an article in the September Linux Journal praising how forward thinking Logitech was with the Squeezebox acquisition, and encouraged folks to try it out and get to know the platform better. Unfortunately, this decision to cancel the Squeezebox platform in favor of the UE platform calls a lot of the advantages I extolled in the article to question, namely the third-party software support, the openness of the platform, and the amazing backward compatibility.

    I’d love to recommend Squeezebox again to folks looking for audio solutions, as several of my friends have learned how incredible it was. But knowing the hardware is end-of-life, and the software is in maintenance mode isn’t the most compelling argument for future sales.

    I hope Logitech reconsiders it’s position on the Squeezebox, and takes the risk of reintroducing the Squeezebox platform to the masses. I’d be thrilled if at one point the UE radio joins the burgeoning line of Squeezebox players. Making it a lame duck system only adds confusion to an already confused market. And make no mistake: the UE Smart Radio is a confused duck. You’ve essentially ceded the higher-end streaming audio market to Sonos, Linn, and DLNA / Airplay devices. I’m almost certain that wasn’t your original intent.

    Regardless, I still stand by what I wrote, because at the time it was true: Logitech was forward thinking by keeping the Squeezebox open, and made a compelling argument for folks like me to pick up other Squeezebox devices, and tell their friends. I hope those words once again ring true.

  • Like others, I would like to start by thanking you for taking the time to write.

    I have used the Squeezebox products over the past few years, and also been a keen observer of the how the market for streaming or at least use of digital music files has been developing.

    It seems to me that the introduction of the UE radio is a clear pointer to the road Logitech has decided to follow. Your careful choice of words such as ‘ we currently have no plans to stop supporting it ‘ sounds like management-speak and give little comfort.

    Squeezebox fans as you describe us, would like to hear more definite news along the lines of ‘we will support xxx for at least nnn periods of time’.

    Of course you would probably say that you cannot say such things by using another common tech company expression ‘I cannot comment on our planned future roadmap’.

    Well, it should be remembered that ‘squeezebox fans’ are loyal customers, who deserve good customer service and support. One of the key things you notice about Squeezebox and Sonos customers is that once they buy one device, they often come back for a second, third, fourth etc. They also have a tendancy to recommend these products to others.

    To invest time and hard earned money in these solutions requires faith in the continued life of the ‘system’ – an expectation that they will be able to add to their system later, and that they will not be presented with a sudden ‘dead end’.

    If Logitech does not listen to the ‘squeezebox fans’, the fans, the customers will go elsewhere.

    There is a great opportunity in the market for a system that offers a flexible,affordable multiroom system that provides better sound quality than the Sonos system.

    If Logitech does not listen, and grasp the opportunity, somebody else will.

  • So will there be any other product in the “UE Series”? The “Smart Radio” is simply not an option for me. I need something in the Squeeze Touch format — though, as I mentioned earlier, I don’t need the actual “touch” capability … just the large display.

  • This is a sad sad day. An open system is closed. Audiophile quality is sacrificed. It’s bad enough that most MP3/AAC files sold typically compress and degrade files to 256 kbps, but now the industry appears to be forcing steaming music over the web; degrading and compressing quality even further. I suspect my substancial investment in Squeezeboxes (Three Touches, two Squeezebox 2s, one Boombox, and one Radio, not to mention supporting my family with one Duet, one Squeezebox 2 and one Radio) will in the not too distant future, sound as good as a brick. My current Squeezebox setup which enables audiophile quality throughout my house, on my local network, of my lossless audio files, will slowly degrade to non-operability in a couple of years, as computer OSs upgrade and Squeezebox support diminishes for devices (as well as software for smart phones and tablets); leading to incompatibility.

    So how many years (or months) is EU/Logitech committed to supporting now legacy Squeezebox devices with the Logitech Media Server (formerly Squeezebox Server) anyway?

    For a company (Ultimate Ears – UE) that claims to be a champion for the Audiophile, you’ve definitely misjudged your customer base, and destroyed an awesome end to end product. If only you got your marketing ducks in a row, and marketed Squeezebox with any degree of commitment, you could have made a nice chunk of change and taken a substancial portion of the market. You had a product that was as good, more approachable and more affordable than the likes of overpriced products like Sonos, Olive Media, Meridian’s Sooloos, Kaleidescape, and Linn’s Songcast systems. Like I said it’s a sad sad day.

  • Oh Logitech, Logitech,
    You are leaving us all out in the cold. You had a strong, loyal, first mover, influencing client base and you dumped us. You don’t move fast enough to compete in the highly competitive, fickle, non-hi-fi world. You just lost both customer groups. Big Mistake.
    Sorry to see you go. You dump us, we stop supporting you. I will never buy another logitech product again. Bye.

  • I have 2 touch and 7 radio.
    The living room touch (connected to my homecinema amp) is sync’d with the kitchen’s radio.
    The second touch in the bedroom is sync’d to the bathroom radio. In the morning, they nicely wake me up for 2 years with a random album of my own local collection.
    Why is it so hard to understand that upgrading only the radio to UE is not an option since it would simply break my multiroom setup ?

  • All of this makes me think someone spiked the punch in the boardroom.

    As an owner of a Transporter, a couple of Duets, and a Boom, I am one very sad dude. And as anyone with sales background knows, when you lose one customer, you really lose 10 others too. I got a lot of people psyched on this technology — all for nothing.

    This is a classic case of management that got too far removed from their customers. They simply don’t know what it means to have a niche in the marketplace and a loyal customer base. They THINK they do, but they don’t really. Think how hard their salespeople must have worked to build that base, which as a previous poster here pointed out is as strong as the Apple die-hards in some quarters. Logitech had the chance to build on what the essence of what made this product line special, and instead, decided to trash it and replace it through downgrading.

    It is such an egregious strategic error that I wouldn’t be surprised if will be used in business schools when studying how management can seriously damage their companies through short-sightedness and ignoring their customer base. There were very real problems in the products that were stated over and over on the blogs that weren’t properly addressed through better technology and better software, such as those many who were frustrated just trying to configure the things, and yet, the product line still wasn’t beaten in features by the competition. So, rather than double-down and fix the problems, modernize the interface and technology, expand on what made the product unique, thereby making it unassailable, they simply chose to walk away.

    Astounding, isn’t it?

  • I’m the happy owner of 1 Duet, and 4 SB Radios running from a Synology.

    It is so incredible to see how LOGITECH can drill the hole in the boat.
    Unfortunately, they forgot that we are thousands of SB advanced users still in that boat, and that we will sink with the boat…
    unless some rescue boat comes close…
    Oh, i see the Sonos ship coming close.

    Smart move LOGITECH !!
    the modern history of marketing amazes me every day.
    So Long stupid.

    ch.

  • Hi Ariel,

    Thank you for taking time here – even if I am unhappy with what you have to say!

    Like most others commenting I am very unhappy with Logitechs decision to discontinue the Squeezebox platform. I have only been a fan for less than two years but already have 3 Radios and 2 Touches – if I had known the fate of the platform earlier I would not have gone near it!! I put my trust in the Logitech name and now feel VERY let down. I have also used a UE Smart Radio for a couple of weeks and it doesn’t even come close – Dumb Radio by comparison to Squeezebox.

    Logitech had a unique product with much future potential and just blew it – and for what? a much inferior platform your loyal customers will shun like the plague, and if it is advertised as little as Squeezebox was no one else will ever find it. I would have bought into Squeezebox much earlier – had I known it existed – do you not have a marketing dept??!!

    Imagine if Apple had developed and marketed Squeezebox – the Radio and the Touch would cost twice as much as now – BUT they would be in every home!! You really do not have any idea what you have just given away – a great product range and a loyal customer base, gone for nothing.

    Anyway, that is my view – now for my question: as you must be aware the Squeezebox Controller App no longer works under iOS6. I have contacted your Customer Service who have no idea when or even if this will ever be updated now the platform is discontinued. Can you say if a fix is planned or will this be the first part of the Squeezebox platform to disappear?

    Regards

    Jim Bay

  • I feel compelled to voice my regret that Logitech is eliminating the Squeezebox line, particularly the Touch. I will say that I think this appears to be a Marketing failure, and the elimination of these products will not only leave a gap in Logitech’s portfolio, but a gap in the overall music server market.

    Here’s an example of the failure of Marketing. My first Squeezebox purchase was a Duet, which I bought and used in conjunction with a NetGear ReadyNAS Duo. I visited the forums to get the system set up, and the system worked perfectly for me. I would occasionally visit the forums to perform an upgrade, but for the most part the system worked great for me – it did everything I needed, and I was extremely happy. I can be categorized as an influencer among my friends and I have helped more than a few of them setup their own Squeezebox systems. When the Touch was introduced I remember reading about it on the Logitech site, but quite frankly the copy used on the site did not do a good job at articulating the features and value of the product. I remember thinking, “well that really doesn’t offer me anything”.

    I learned of the demise of the Squeezebox line because of a random visit to the forums. Then it was only after reading a “Duet vs Touch” thread did I fully understand how great the Touch product was. As a result, in the last two weeks I bought two Touches. I would have bought these long ago had I known how great they were. How did you not get to me sooner? I am your target customer and you failed to reach me.

    I think when people say that they will never buy another product from Logitech it is in part because Logitech no longer offers products that fit our needs, but it’s also in part because our loyalty is to Squeezebox the product line, and not Logitech the company.

  • Ariel,

    My biggest concern is that Logitech appears to have a policy of offering no support for out of warranty products. Basically, if something fails after the warranty period, the purchaser is expected to throw it away. I would personally be willing to pay to repair the two SB3s that are currently sitting on my shelf. I suspect that the fix for one is almost trivial as it would involve replacement of the network component. The fix for the other is probably less obvious as the unit restarts itself after playing a song for 5-10 seconds. But neither of these units apparently has any residual value after the warranty expires, unusual for a $279 product. I’ve looked in the support forum and did not see any remedies, either from Logitech or a third party. As it is I will continue to buy used units on e-bay as they become available to have spares for the future and to provide for friends and family interested in having them. You should make note of the fact that Logitech derives *no* revenues from these e-bay purchases and I will certainly not be recommending the purchase of the UE Smart Radio.

  • Wow. I’m so disappointed to see you have discontinued the SB product line.

    I would not buy a system that did not let me play back local content.
    I would not buy a system that depends on remote servers. If you cut them off (and you will, someday), the hardware will be junk.

    I bought into the SB system because I could integrate and automate with it. I don’t yet know much about the UE line (except that the radio is monaural), but “dumbed down” doesn’t sound automatable to me.

    I don’t see any benefit to a dumb radio. I would just use my iPad and AirPlay in the future.

    I hope your marketing people know what they are doing, because it’s not obvious from here.

    -Tom M.

  • Ariel: Are there any plans for providing a Touch-like device for customers to use with their stereo systems? And, any plans for a 4-6 speaker Boom?
    I think Logitech did have a great selection prior to this UE development, that is a Radio, a Touch/SB3, and a Boom. The Transporter was cool also just out of my price range.

  • Quality product goes out the window.

    Why does your company want to be known for cheap throw away junk?

    So long intelligent marketing people

    Any marketing from your firm just makes me mad as…

    Think of some clever answer?

    My theory is you’re all about cheap junk

    Don’t respond, it will not work

  • I guess the biggest issue is that I now have such a substantial monetary investment in the squeezebox platform (Duet, 2 add on receivers, Boom, Radio). It’s unrealistic to think that they will be supported indefinitely. Further, upgrading the software on one or 2 devices of 6 and having to use seperate controls for it doesn’t seem like a great option so the fact is that the people who have the most invested in your product will be hurt the most as they will most likely not upgrade one device of 5 (for instance) and will eventually be phased out.
    Additionally, I’ve recommended the squeezebox to many friends. Now I feel bad leading people down this road that I believed in so strongly.
    It was big of you to post the letter, but I won’t continue to purchase logitech products after this.

  • I see that Ariel has now undergone a metamorphosis into generic Logitech!!

    Just to add my dismay.

    IMHO a big mistake to kill the SB line, unless, of course, there is a buyer in the wings that is going to continue the product line. And just my bad luck/timing as I am in the market for a SB Boom but now there are none to be had.

    Anyone have any suggestions on an alternative product? Must have an ethernet connection (wireless at a pinch) for connection to my NAS which holds all of my media.

  • As many others that have posted it is disappointing to see what is happening. I truly believe that this market has incredible potential and it was simply not marketed correctly. Having kept a simplified platform for the non techi and the current one for the feature rich IMHO could have done it, but that is only my opinion.

    For the valued customer and ongoing support I have doubts. An these doubts are already materializing. As I plan to keep my Booms and duets up and working Logitech needs to do their part. It has been said for a long time the iphone application always needs to have the user enter mysqueexbox and PW when the application is opened. This is a major pain and it is not necessary. I as others have mentioned it and nothing happened. I truly wish this gets fixed as the day the server goes online the app will probably no longer work. And now on top of all the iphone app is not working correctly with IOS 6 and there seems to be no rush to fix it. These are all symptoms of a company abandoning a product. I sure hope it is only an impression.

    Regards

  • Ariel,
    Thanks for being responsive and having taken the time to send this open letter. I am really a big fan of the SBT which plays my iTunes library off my synology NAS. The quality of the SBT connected to my stereo is superb at the price it was sold.

    What I do not understand however is your strategy here for EOLing the SBT. Are you pulling back from that high quality SBT market ? I know you have stated that Logitech will continue the support going forward but wouldn’t it be better to announce the EOL at the time you also announce the successor to this wonderful piece of equipment? Now it seems that you are pulling out of this segment and that you are not securing your relationships with your customers in this segment of the market.

    Without going into details on future product announcements, which I know you can’t, can you provide a statement of direction explaining Logitech’s strategy here? I think that may provide clarity for many of your SBT customers who can then probably still be loyal customers going forward.

    Thank you in advance for your reply.

  • Hello,
    This is terrible. I own SqueezeBox Classic, Squeezebox Boom all around the house. I also want SB Touch (two) in near future. These are excelent pieces of hardware. I am NOT INTERESTED in mono devices, or devices I can not expand and/or connected to bigger HiFi equipment. I believe that the road you have chosen is bad. You will loose clients considering myself. :(

  • Hi Ariel

    As a very satisfied SB Touch user, I am very disappointed too. For sure, Logitech will only support this products for a limited time. Your promises are worthless in the near future.
    Its is not to comprehend, why Logitech stops the roadmap for the best products it delivers.
    I am angry.

    After disappointments in support of other Logitech products, like some Webcams for which Logitech delivers no actual drivers (and therefore I never buy again Logitech Webcams), this is the next big disappointment in Logitech!

    I’m working in a big IT company, and in this case, I never again will (can!) recommend Logitech products.

    It’s a kind of arrogance, if a company does not listen to its customers. I can only quote Michael Gorbatschow with his famous sentence: ” Whoever comes too late is punished by life” …

    I’m working in a big IT company, and in this case, I never again will (can!) recommend Logitech products.

    Regards,
    Roman.

  • I own 1 Touch + 3 radio.
    Basically a solution would be to allow at least the latest generation of squeeze box players (Touch and Radio) to move to the new UE environment. Ideally older models should be also concerned.
    It does not make sense for me for example to have two environments, two PC servers, two remotes……either you are given the possibility to make one complete move or you have to stay on your current Squeezebox world-
    If Logitech does not introduce an UE replacement of the Touch I have no great hope for a global move. But at the same time without a Touch like development the UE smartradio will have very little chance to survive on its own. So let’s cross our fingers on future UE development and in the meantime I trust Logitech to maintain the current Squeezebox environment (do not ask for any development but at least please deliver and maintain what was advertized and insure that LMS will be compatible with the latest OS).
    You had a unique niche and a great product; you still have the choice between moving it to a new high or loose the market but time is not on your side and the total lack of communication on your plans for UE products does not help. Current user can wait and continue to trust Logitech if they are given a clear path to the future, otherwise………

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