An Open Letter to Squeezebox Fans

Hello Squeezebox Fans,

I’m Ariel, director of products for Logitech UE, and I’d like to take a moment to provide some additional explanation about our transition from Logitech Squeezebox to Logitech UE Smart Radio.

First, we want you to know that Logitech values you, and we will actively support the service in its current form, so you can continue to enjoy the Squeezebox experience you love.

All of you who own a Logitech Squeezebox Radio will have the option to upgrade to the Logitech UE Smart Radio platform, and take advantage of the new and improved software and mobile apps. This upgrade is completely optional, and those that don’t want to alter their Logitech Squeezebox experience will not be required to. If you are a mixed Squeezebox household, I wanted to make sure you knew that while the Logitech UE Smart Radio can play alongside existing Logitech Squeezebox products, it will operate and be controlled separately.

Also, we will continue to provide troubleshooting and support for Logitech Squeezebox users at http://www.logitech.com/support/speakers-audio. The current mysqueezebox.com website and Squeezebox Controller Mobile App will continue to work with existing Logitech Squeezebox devices.  The new uesmartradio.com website and Logitech UE Smart Radio Controller App is designed for Logitech UE Smart Radios, as well as those who upgrade from a Logitech Squeezebox Radio.

If you have additional questions we encourage you to visit the Logitech forums and pose the question there.  We actively monitor this site and respond to questions as they arise there.

We appreciate your passion for this platform, and hope you continue to love Squeezebox.   We are hopeful that once people experience the Logitech UE Smart Radio for themselves, they will love it as much as you love your Squeezebox.

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110 comments

  • Thank you so much for that clarification. It does relieve the concerns that I had about our music investment and the prospects of possibly losing the Squeezebox ecosystem in the future.i had faith that LOGITECH would indeed do the right thing and they would act in a professional, ethical, respectful and fair manner toward their loyal customers. Yes, I value my Squeezebox ecosystem VERY much and now that you confirm that it will be here for good is very reassuring! Thank you.

  • I just hope Logitech demonstrates its appreciation for Squeezebox fans’ passion by releasing some products that interest those of us who bought the Touch, Duet and Classic. A rebranded Radio by itself won’t cut it.

    • I cannot comment on our future product roadmap, but we do have some new products coming up that we think are compelling.

      I did want to clairfy that the Logitech UE Smart Radio is more than “…a rebranded Radio.” We have redesigned the software to deliver a new experience that is easier to set up and navigate thanks to companion mobile apps.

  • Ok ,but this was not that much actual,information ?

    The future of mysqueezebox.com will it be running a limited time ? In that case when does it shut down ? Or will you run the service as long as there are active squeezeboxes ?

    And there are evidence that the actual maintanance is failing contrary to what you say ?

    And I think you have made a big mistake by dumbing down the product, you had an unique niche where there was noting like the squeezeboxes all competition had fatal disadvantages so now the “music enthusiast ” customer with a large personal file collection have nowhere to go ? Sonos is not an option UE-Radio is not an option even a future UE-Touch would not be an option due the fatal flaws in UE platform like that Internet conection is needed to play local files .

    The failure of,the squeezebox IMHO was due to no proper marketing and lack of development resources for proper bugfixng development and maintance. you could easilly sold 10 times more of them even if the product was a “niche product” and did not appeal to everyone .

    So now you abandon a niche where you practically had monopoly and hope to gain more mass market traction ?

    That is not going to happen the UE-Radio is to expensive and competes with all those generic Internet radios and iPod dock and andriod systems etc , you made an ” me too ” product.

    The unique way of handling your own music at home was what made me buy squeezeboxes in the first place .

    And for the streaming service wether it is mysqueezebox.com or uesmartradio you got to get the fact there happening things all the time in that market .
    The experience from mysqueezebox.com service was that it took a very very long time for new services to emerge or that services are broken for months and that it actually takes months or years of user complaints before any resources diverted to fix an issue ? And the implementing of service was done in a hurry and could be better ( like your spotify solution )
    There is no continius testing that every advertised functionality is up and running ?

    • To answer your first question, we actively plan to support mysqueezebox.com for the foreseeable future – we currently have no plans to stop supporting it.

      As to bug fixes, I want to reiterate that we plan to maintain the service in its current form. To be clear, this doesn’t mean that we’ll fix every bug that is reported, but we will continue to monitor bug reports and will assess them on a case by case basis. As one example of the type of fixes you can expect from us moving forward, we very recently fixed a bug on the Squeezebox platform that was stopping Pandora playback for some users.

      As to the rest of your comment, we appreciate you sharing your opinion with us. We understand that the Logitech UE Smart Radio focuses on a different music listening behavior than what advanced Squeezebox users would do.

  • Thank you, Ariel, for the note and the time taken to produce same.
    As I got into Squeezebox in it’s twilight, and added a radio, a touch and a boom in quick succession, I am possibly irreconcilably disposed against purchasing another Logitech product (of any variety) again due to the way in which squeezebox has been handled.
    I have learned so much about this wonderful product and its ‘subparticles’ from the ‘unofficial’ forum, so I will demur the suggestion re the logi forum and remain there.
    May I also add that the migration to UE, does not feel like an ‘upgrade’ as you refer to it. It seems like a retrograde step with the removal of so many features. The fact that an internet connection is required to play local music is both bizarre and plan stupid. The identification of the mobile, smartphone user is percipient, but most users are both mobile and homebound and are savvy enough to accept that without a good audio setup, such as that availabe from the touch’s digi and analogue outs, music on the go is always going to be a poor second place.

    I wish you and Logitech well with this current venture. I believe, personally, that it’s a poor move, but as I now press play on my wonderful Squeezebox touch and hear the family of products come to life with the wonderful opening bars of ‘Dark Side Of The Moon’, I’m glad our paths crossed, even if it was brief.

    Jools

  • It would also be very valuable to get a smooth migration path from other legacy products like the Touch or the Receiver, at best by providing firmware upgrades for these products as well or at least by providing multi-room interoperability.

    Thanks for listening to the Squeezebox community.

  • I have 3 Squeezebox Booms. If I want to upgrade to the new UE Smart Radio platform, how do I proceed?

    • We will only be offering an upgrade path for the Squeezebox Radio. We will not be offering updates to the Logitech UE Smart Radio software for any other Squeezebox hardware.

  • Ok so my more lengthy comment dissipated in to thin air ,lets try again .

    “actively support the service in its current form,”

    We have in reality have some streaming services broken for >6 months and some more anomalies are creeping in , that would be an improvement if it were to be “actively suported” again, start to implement fixes to mysqueezebox.com and we believe you .
    Only real action can yet again install confidence in your users .

    A timeframe for mysqueezebox.com please :
    1 . X years ?
    2. Indefinetely ?
    3. Untill there is only a few alive squeezeboxes left ?

    Then we have the LMS software, what is the nature and longivety of bugfixes to be expected ?
    Will you adapt to OS changes over time ( and again a timeframe ) .

    It is understood that new feaures are not to be expected ,but what about longstanding bugs in the advertised functionality of BS/LMS ?

    Re the new UE offering it does not compare at all with squeezeboxes .

    The most fatal flaw is that it needs internet even to play your own files ? no product can have such flaw if it gets widely known you sell about 3 of them in total :)
    (there are more but letts keep it short )

    Thanks for taking the time to communicate something even if it did not contain much real information at all

  • Thanks for the update, we’ve all been wondering! I own 4 and planned to test the upgrade on 1 before doing anything different. When will that be coming?

    Thanks again!

    • We will be offering the upgrade this fall. It will come along with an explanation for current Squeezebox Radio users to help understand the change in experience. As you own 4 Radios I can understand that you want to try it first on one. Keep watching the forum and our blog for additional information. As said in my letter, it will be an optional upgrade.

    • The upgrade itself is completely optional. When we make the software available we will post it along with detailed instructions on the process to our forum. After reviewing the information, you can decide if the upgrade is what you want.

  • Thanks for the update. I do enjoy my Squeezebox Boom, but would be interested in what the upgrade process to UE radio involves for current owners. Thanks…

    • Hi David, sorry for the delay. You can upgrade to the Logitech UE Smart Radio experience through a software upgrade that will be available in the coming months.

  • I do not care Squeezebox Radio, touch is still number 1 and must never, never removed from production.

    If Squeezebox Touch die, so has lost me as a customer, and I never buy Logitech more …

  • I echo Rene’s comment. I have got a Touch, 2 Booms, a Squeezebox 3 and 2 Controllers and I was looking into expanding this. At the same time I recommended the Squeezebox system to many friends who were likewise convinced of it’s ease of use, functionality and obviously the great sound. I feel very disappointed that Logitech has come to the decission to support mobile devices more than an audiophile group of customers. I also do not see the new Radio as an improvement but rather as an old device with a new name and limited capability and it really makes me wonder what has actually brought you to the decission to stop the Squeezebox group of products. As it was said before – if Logitech is deciding to let the line die instead of taking it forward I will never buy any of your products again and my positive feedback to friends will die with it…Good luck on your mobile journey. A very disappointed friend of the Squeezebox.

  • I also agree with Rene on that without a Touch(SB3)-like-stereo device , LOGITECH would not have a complete system product. Also, a Boom that could be synced would complete the package. Any chance for an SB3-like device? Or a Boom?

    • Unfortunately, I cannot comment on our planned future roadmap, so I won’t be able to answer your questions directly.

  • I am a very long time squeezebox customer as I have a Transporter, 3 touches and a radio. Am I to understand that you are never going to shut down mysqueezebox.com? As I have a significant investment that would be much appreciated .

    • I cannot make promises of forever — it would be disingenuous of me. I can say that we have no plans to stop supporting mysqueezebox.com.

  • Many thanks Ariel.

    I have been a users of the system before Logitech even owned the company when it was a small US outfit tying to bring wireless decent quality streaming to the home.

    Over the years since Logitech bought the company I have seen the audible quality of the products fall as lesser products were brought out and the removal of the audiophile Transporter which I also own has also been a shame.

    The result is now progress is being stopped, with the removal of this from open some forums it’s has stunted the product and killing it.

    I will continue to use the product buts fear as by Sling Boxes die due to age, I will no longer be able to purchase replacements.

    With that said, perhaps you can clarify if parts are available for items outside of warranty ?

    Please be warned Logitech’s refusal to progress development means that users are now stuck with the Apple ITunes offering and this is a real shame give us no better alternative which Logitech once was.

    Please reconsider the direction of this great product as not all of us want to listen to poor quality highly compressed radio !!!

  • All I can conclude looking at the new UE Radio is that I should have bought more Squeezeboxes so that Logitech would keep making them.

    Off to ebay for me.

  • Dear Ariel,

    I bought some squeezebox products during the last two years (2 radio, 1 touch and a duet). I thought that I can rely on logitech that it will develop new squeeze products, since the propritary protocol was a risk: no upnp support. And with the media server, I thought they will be a second generation of squeezebox devices. Now I realized that I have been screwed.
    Now that I know, that squeezebox is out of life, I wont buy logitech products anymore.

    Regards,

    Joschka

    • Hi Joschka –
      I am sorry you feel that way. As noted earlier, we will continue to support the Squeezebox experience you have come to enjoy so much. There is no requirement that you upgrade your Squeezebox Radios to the Logitech UE Smart Radio experience, and you can keep enjoying them as you always have.

  • As a custom integrator with many Squeezebox products in the field that we control via Crestron, I worry how this will affect both me and my clients. We have spend quitre a bit of money with purchasing modules that give us full control, as well as developing our own GUI to use with our Crestron touchpanels. Please do not tell us to just use apps that are native to Apple and Android. That is not an acceptable solution to both us and our clients.

  • I can only echo Rene’s comment. It’s a pity that Logitech has withdrawn its best product in terms of musical reproduction, and has failed to replace it with anything that comes close. Perhaps they were unaware of its capability or reputation. I certainly wouldn’t consider any of the new products as they simply aren’t capable of doing what I require. Guess I’ll have to go elsewhere in future.

  • The radio, both previously and as the UE product is of ZERO value to my music listening experience. While I have a variety of ways to play music “on the go,” none of them come even remotely close to the experience of sitting in my recliner in the sweet spot of my classic two channel stereo system (SB3 -> CA DACmagic -> NAD C160 pre -> 2 NAD C272 amps -> bi-amped Quad 22L2s). You no longer make a product that can provide the transport between my digital audio files and my stereo.

    All of my listening is to my own local collection since the bitrate limitations on most Internet sources degrades the sound quality beyond what I consider acceptable. I really don’t use mysqueezebox.com for anything as a result. If in the future you should actually create another product that might be of value to me, requiring an Internet connection to access my local media is going to be a dealbreaker. You really should listen to your customer base, particularly in the old slim devices forums where most of the meaningful discussion takes place. NO ONE thinks this is a good idea, much less a “feature.” I have installed SB3s for friends in rural areas with no access to reliable broadband service, expanding the customer base that you seem so intent on driving away.

  • It is so sad that Logitech has chosen to abandon one of the most innovative and technically successful product lines in the consumer audio realm. There has been a fundamental failure to position the Squeezebox products appropriately – the fact that sales of the Radio and Touch much exceeded expectations, but were then abandoned, speaks volumes to the fact of a fundamental lack of strategic marketing capability.

    That said, I will continue to value and use my SB devices. I have acquire spare Touches, Booms and a Controller. I can only hope that Logitech will not abandon its commitment to support these legacy devices and their online components.

    Thanks for your supportive words, but be aware that many many of us have been forced to take a position of skeptical cynicism. I hope that is not warranted.

    Ron

  • Just wanted to let you know that i bought my Squeeze box radio about one year ago, and I have been in love with it since. I have never had a product which just have all the functions I need, and when I think to myself “I wonder if it can do this thi…” yes it does :) Hope you will continue to push out updates and maintain the already fantastic internet radio; the Squeezebox Radio.

  • I don’t think you realise what you’ve done… The SBT potencial for e-users, hi-fi lovers or hi-end spenders, is unlimited. You don’t have another product in the market like the SBT,
    Hi-Fi Choice magazine gave it the best in group award, with streamers 5x and 10x more expensive than the SBT.
    Probably the SBT this year will win the “Readers award” in What Hi-Fi magazine.
    Please explane to the costumers why you KILL a product that is doing so fine like the SBT. Other brands would kill to have such an award winning product like the SBT.

  • Hi,
    I understand that we can update a Squeezebox Radio to a UE_Smart Radio

    but if we don’t like the new system can we downgrade back to IInitial Squeezebox Radiio system ?

    • Yes. When we make the upgrade software available, we will also make available instructions to revert back to the previous software should you change your mind.

  • Was it something wrong with my previus two attempts to comunicate my opinoin ? other post are stacking up ,but mine are missing (awaiting moderation), contact me if some detail is considered problematic ?

  • The Touch has opened up the world of internet radio to me, and thousands of others in a away that no other device could hope to do. Hooked up to a decent amp and speakers the SBT was everything I wanted, Great interface, fast, ease of use, looks everything was perfect for me. Reading the hi-fi forums many other people would agree too. Do you realise what a GREAT GREAT product you are consigning to the history books? Astonishing decision.

    I will continue using mine until it dies.

    • We’re glad to hear how much you enjoy your Squeezebox Touch. As I’m sure you read, we will continue to support the Squeezebox experience as it exists today, so you can continue to use your Touch as you always have.

  • With the upgrade to UE are you still going to be working with vendors such as ReadyNAS to incorporate software into their products? I would be interested in upgrading to UE but I want to ensure that I can run it off of my ReadyNAS Ultra II that I bought for specifically using Squeezebox.

  • Ariel, thanks for the official information, I appreciate that Logitech takes the time to more officially inform their existing customers about the plans for Squeezebox.

    It’s great that you offer an upgrade path for the Squeezebox Radio users but I think what Squeezebox users are mostly worried about that makes them skeptical to upgrade to the new UE experience are:

    1. Inability to easily install third party plugins/applets on the UE Smart Radio system in similar way as they can do on the Squeezebox system. Opening up the UE system to third party developers in similar fashion as with Squeezebox would make a lot of existing Squeezebox users to dare upgrading, because then they would know that third party developers could add new features they need in case Logitech doesn’t feel such features are important to the general public. Currently the UE system feels as closed as other competing devices, even more closed actually, and this worries people a lot as they know Logitech have spent very few resources during last 2 years to add new features and with a closed system such scenario would be a catastrophe. Supporting third party add-ons is very popular today, it’s the main thing that makes the Apple and Android system as popular as they are.

    2. Inability to control their living room/listening room player with the same remote control as the other UE Smart Radio devices. An indication that an upgrade path is planned for the Squeezebox Touch or that Logitech is planing to release a similar product to the Squeezebox Touch under the UE brand is needed to make people believe that Logitech is really committed to make the UE system a audio system for the whole house and not just an internet radio for a single room. I realize you probably can’t expose any information about your future plans, but I still want to express this point because I think supporting whole house audio is the thing that is going to make people willing to start filling their houses with UE products. Without a player without build-in speakers in the UE system, the UE system is not much different than competing cheaper internet radios.

    3. The UE system dependency on a central cloud server worries a lot of Squeezebox users because they know how bad the central mysqueezebox.com server has worked from time to time in the Squeezebox system. I think it’s really important that you find some way to ensure people that the availability on the central cloud server in the UE system is going to be a lot better than mysqueezebox.com has been. The alternative would be to make the UE system work for local system without the cloud server.

    That being said, I really love the way the UE Smart Radio has removed the need to switch between different servers, being able to browse both my local music and online streaming services without switching back and forth between servers is an excellent improvement.

    My suggestion for the future, would be to try to find a way to make UE Smart Radio system attractive for Squeezebox users, so they want to upgrade, instead of trying to convince them that they can stay on the old Squeezebox system forever.

    I don’t want to stay in the past, I want to move on the future, but unfortunately the above three limitations make me a bit worried that Logitech might not be committed to make the new UE Smart Radio system fit my future needs.

    • Thanks Erland –
      We really appreciate the thoughtful feedback you’ve given. You’re right, I can’t comment on our future product roadmap, but I do appreciate the suggestions.

  • I have at one point had 6 squeezebox players, I use 2 now and gave 4 to my brother when we bought his first house, we designed the house entertainment system around the squeezeboxes. Powering the garage, the backyard, the living room as well as the home theater room.

    I do hope you make something like the Squeezebox Touch again, even it it’s going to be the new UE product. I would like to use the UE system, but I have my own stereo with no need for just a small radio. I would like to see something like the Squeezebox Touch in UE form/redesign. I currently subscribe to Mog and I love that experience in my home stereo. I hope the UE product line evolves to produce something as magnificent as the Squeezebox touch with an option to control everything with my android tablet like I do now.

    Thanks for the update, I appreciate the open communication regarding my concerns about mysqueezebox.com site.

    Also, great to see some innovation in the music players with this UE brand, I hope as I said more products come out of the UE line for people who just need to hook up to their existing stereos.

    Thanks so much.

  • I have been a Squeezebox user for a number of years and own 11 different Squeezebox players (SB3, Booms, Touch(s), Radios, Transporter). These are critical components of my whole house audio setup at two different homes. I chose SB for quality and flexibility (e.g., 3rd party plugins/apps) rather than price. I’ve considered network music players that are over 10 times the price and rejected them in favor of the SB ecosystem. And I’ve been a strong supporter (answering forum questions, etc.)

    Going forward, the key issues for me (ranked from most important as #1):

    1. A high quality player that has Analog & Digital out to feed a stereo system (UE TOUCH?)
    2. Ability to play LOCAL music files without any connection to the internet
    3. Ability to use 3rd party plugins/apps
    4. Ability to use UE to access my older players (SB3, Transporter, Booms, CONTROLLER) as well as newer players (Touch & Radio)
    5. Maintenance of mysqueezebox.com should #4 not be possible.

  • This is devastating news. I don’t understand why they would stop such an amazing product. I literally listen to 98% of all my music through my Touch. I can control it with my phone and tablet. The Android app Squeeze Commander is just amazing. It has been a Godsend and dream come true. I spent almost a year ripping my collection to FLAC and purchasing a NAS just b/c of the Touch product. All my friends have followed suit and also bought a Squeezebox Touch and begun streaming their collections. Why?! I don’t get it. I was always wondering what the followup to the Touch would be. I was going to be first in line to buy it. Now we find out nothing?! I pray my Touch never breaks. I don’t think there is any other product that is so EZ and produces audiophile results for such a small price. I’m truly upset and angry at this decision. Please reconsider. This device is too amazing to kill. At least consider a replacement device. Please.

  • We just want a new UE branded product that attaches to our home hifi systems like the Squeezebox Touch does.

    Why is that hard?

    If you deliver it, and it still works with popular music streaming services (e.g. MOG, Spotify, Pandora), then you retain all your loyal customers.

    If you don’t deliver it (soon) and the legacy products stop working, you will have alienated a slew of loyal customers who will never buy ANYTHING from Logitech again. And this is a promise. They will boycott Logitech. They will tell everyone they know about their bad experience.

  • For how long will there be support for the high resolution 24/96 Touch? Which services will continue?For how long will there be support? Which one’s won’t? One of the best pieces of Squeezebox services are the live conserts where I’ve found fantastic artists such as Arthur Lee Land.

  • ” . . . we will actively support the [Squeezebox] service in its current form, so you can continue to enjoy the Squeezebox experience you love.”

    Thank you for this assurance, Ariel.

    Can you please tell us more?

    What level of support will you offer and for how long?

    Will you ensure the software infrastructure for which you are responsible continues to function in Windows 8 and against other OS developments?

    Will you cooperate with the open source community to protect the Slim Devices Tradition and in due course deliver all code that you can into the public domain?

    Will there be any new hardware devices with the ability to exploit all the flexibilities of the Logitech Media Server, or will future UE devices be made backwardly compatible, maybe with an advanced switch in the menu system?

    Please understand how many music lovers with moderate or advanced computer skills have invested much cash and effort into using the Slim/Logitech devices; and how let down we feel by Logitech’s inability promote Squeezeboxes effectively against the likes of Apple’s streaming options, Sonus, or the even more expensive streamers from “Brand Name” HiFi manufacturers. The still-born Nexus streaming sphere illustrates how Logitech has failed to appreciate what a significant number of customers want. I am guessing Logitech does have members of staff that understand well what I am saying. Please listen to them.

  • How can a downgrade be seen as new and improved? You have removed important features that made Squeezebox so interesting.

    With UE approach:

    - We need a internet connection to play local files
    - You don’t sell a player dedicated to a stereo system anymore (analog & digital out)
    - No possibility to enhance the experience with 3rd party plugins/apps
    - No compatibility with older devices

    • As I’ve said, there is no requirement that any Squeezebox Radio user upgrades to the new Logitech UE Smart Radio software. Everyone who wants to can continue to enjoy the same Squeezebox experience they currently do. We’ve made a decision with the Logitech UE Smart Radio to simplify the overall experience. We understand that by doing so, the product now focuses on a different music listening behavior than what advanced Squeezebox users would do.

  • I aggree with René. I’m a massive user of Touch and it feet completly into my hifi system. As well that my 5 years old daughter can use it with any problem.

    It’s really sad that you shutdown these tpye of device. I use the Radio too. But the Touch is why I bough my Synology NAS. I will continue to use it till it will be broken or fit my usage. Then I will switch to another concurrent on their niche solution (Sonos or something else).

    Why not think to the usage of users? the Touch had a reason why it was on the market…

    Dom

    • Hi Dom,

      To be clear we have not shut down these devices. People can continue to use them as they have, and we will continue to support the software.

  • How could we know precisely what will the new UE smartradio SW offer , what features, what UI, what controls? a comparison table would really help….. and that would help us decide if/when doing the switch… isn’t it ?

    • When we make the upgrade software available this fall, it will come along with an explanation for current Squeezebox Radio users to help them understand the change in experience. After reviewing the information, you can decide if the upgrade is what you want.

  • Hi,

    unfortunately you didn´t understand what SB is standing for and why most of SB user choose this product, I really don´t belive that a SB User will switch to UE.

    As a lot of AUDIO Test Magazines uses SBR or SBT to test DAC´s and you really need a much more expensive DAC to beat the SBT all real Audio or Music Lovers now have no Product from Logitech to expand their System. Instead listen to your customers (waiting for a Boom2 or SBT2) you killed the lineup. Why didn´t you integrate the new Logitech UE Air Speaker into SB? This could be a really good way to keep your Customers, The UE AIR as a part of SB at home (for the Kitchen, Bathroom….) and on the go with a wireless audio transmission via Bluetooth (you have to ad a battery for this)!

    By now all information “the SB will be kept online” is just senseless as we SB-Users will not have any new Products for our beloved System and the new concept will not fit in a real Audio enviroment.

    Just look at the market, there are a lot of competitors of SB (Teufel, Sonos) copying the SB Concept, and a lot of more or less High End Streamers like the Transporter, but without the most important feature :MULTIROOM

    And I´m not willing to have a Internet connection to control my local player to play my local Music from the NAS, this is completely ridiculous, and I think most of the SB User agree.

    By now I buyed some SB Units from the Stocks to keep my System alive, maybe in the future, when all my SB Units are gone, I will have to look what System can offer the same functionality, from my point today I will have to look for products of a REAL Music loving company.

    KR

    Harry

  • If Logitech won’t maintain AND develop the Squeezebox line please sell or give it to someone who will.

    For the moment where is no replacement for the Squeezebox on the market, so if my Squeezebox die or I if I want to expand my system there is no future proff way to do it.

    For me local playback is the most important part.

    And
    a display that you can read across the room,
    gapless playback,
    replaygain,
    ir remote (so I can use my Harmony)
    random song mix with the possibility to exclude genre,
    digital out,
    sync players and so on.

  • Hello Logitech …
    Yes, I feel really, I just do not understand why you have made such a poor actions with UE
    Without that you have been informed in any way.

    Furthermore, I understand not at all why you have chosen to take in my opinion one of your best product out of the market, and do not intend it to be reintroduced under your new brand UE.
    It is your Squeezebox Touch I think, It’s definitely something that can make every man / woman happy …

    What makes Squuezebox Touch Special is simply all the options for connecting to a stereo system, so you can really get it to play great music out into the living room and other rooms.

    You can not with eg Squeezebox Radio and other squeezebox because they do not have the connectors that touch is having.

    Therefore, it never ever go out of production, the unlikely end up doing so, yes I am quite sure that I do not buy Logitech more …

    I had actually hoped that Logitech may one day made ​​a kind of stereo player which looks like a real one as you have in the living room, just with built-in Squeezebox Touch.

    I had actually thought that it would be cool if Logitech might make car radio with built-in touch and where you could insert a USB connector for network connection …

  • This is not very good news for those of us that have been faithful to your brand.
    My SB Duet has been a work horse for me.Due to the need to expand into other rooms, I am looking to upgrade this coming year and would like to know if you will be releasing a similar solution that would compete with the likes of Sonos etc.
    The current UE boombox and standalone radio is not an option.
    Please advise.

    • Hi Steve,
      I cannot comment on our planned future roadmap, so I can’t answer your question directly, but I do thank you for the feedback.

  • You are probably aware that most of the concern relates to the futures of Touch and LMS, not radio. I had not been concerned with the future of those until I read this letter. It’s reasonable to conclude the lack of mention except by ambiguous inference in the letter to these offerings means these are in end-of-life support for what will likely be a very short period of time. But to have to infer that is rather disrespectful to customers using those offerings today – please show more respect and speak very directly and plainly what the future holds for LMS and Touch users. Thanks!

  • How stupid are Logitech managers, that after several years of ignoring the thousands of squeezebox users, that ANYONE ever again would buy a streaming device from Logitech.

    They completly ignore, that most of Squeezebox users would have upgraded to a new Boom2 or new Transporter2.

    But no, they are ignored. I really can’t belive this…

  • When will a LMS software upgrade for Mac OS 10.8 be released? I am having issues with constant rescanning of my music files since I upgraded my computer. Thank you for your ongoing support.

  • Considering the community and amount of people who specifically have a Squeezebox due to the better DAC than the Sonos Music System, It’s pretty disgusting that Logitech took such a huge step to COMPLETELY REMOVE an entire line of products just so you don’t have to support it and maintain the “server”. I knew something was going wrong when the name of the server changed so many times. Logitech never seemed to truly care about this system and the way they maintained it. The lack of support, truly showed it. If you wanted support, you HAD to go to the forums. You could never get anywhere with Logitech support from calling or e-mailing them. Now, that we have a “directors” attention, all you give us is the same knowledge we already know from browsing the forums. Leaving us no good outlook of this music system that so many people have and love.

    The bottom line is, Logitech just lost an entire FAMILY of customers from this incredibly stupid move. Unless you plan on keeping Squeezebox alive by somehow incorporating it into the new line, I can certainly say, by reading the forums and Facebook’s Squeezebox group, that you DID lose a lot of customers. We are not cool with this change at all. You just killed the only true high definition multi-room, household music streamer in the world. The Sonos music system does not compare to the audio quality of the Squeezebox system(Touch, or Transporter) and now, we almost have no choice but in the long run, to completely migrate to a different system of lower quality standards. And, even if we did switch to the Sonos system, we now have to spend a hell of a lot more money to modify the Sonos system to get even close to the audio quality of the Squeezebox.

    The only fix, if anything would be to just KEEP the squeezebox server/system alive by migrating it into the new UE system. Sure, you want to appeal to make it easier for people to get started, but what about the people who have all the community addons to the server, like the weather system that I use and look at everyday of my life. The people who have already used this system for years and have it tweaked and consider themselves “power users” are now left in the dark, left in the dust, with what I can assume to be hundreds of dollars worth of paperweights down the road if this doesn’t stay alive.

    Logitech should’ve never purchased Slimdevices if their plan was to kill the entire product line down the road. Slim Devices may have been slow with their releases and such but atleast they didn’t give up on it, they knew what it was worth and to be honest, seemed to be more music lovers than the whole pitch of the UE system. If UE “lives for music”, as you are pitching on the website(http://ue.logitech.com/en-us/home), than you should’ve realized before even posting that PR garbage of a pitchline, that you are killing the best line of music streamers/players on the market at this time.

    Again, if you live for music, like the squeezebox community does, than you certainly would’ve realized killing the squeezebox line is the stupidest thing you could have ever done. For audiophiles who wanted to listen to high quality 24bit/96khz files, squeezebox was the best route and at one time, the only option to play 24bit/192khz files. You certainly don’t live for music like we do I guess…

  • Thank you Ariel. I currently own 2 Squeezebox 3s,1 Touch and 1 Duet and really appreciate the decision to maintain the ecosystem. I can appreciate the direction Logitech is going however I would ask that you consider some higher form of Squeezebox Radio. With the saturation of phones screens, it’s not really as necessary to have something like the Touch however the higher quality audio output of the Touch is crucial. Perhaps a Squeezebox Radio with an optical/coax audio out and higher end DACs would suffice for future Squeezebox fans.

    There are many issues with streaming from cellphones that standalone devices like the Radio significantly improve. While features such as Airplay baked into receivers satisfy many casual listeners, the more serious folks are looking for hard connections and reliability (always on). Ethernet, wireless, coax/optical out satisfy those needs.

    I have had a number of friends interested in my Squeezebox installation and being able to point them to a lower cost Radio with good level of high end features such as optical out would be great. Sort of a Radio Pro.

    thanks,

    Jotham
    P.S. The optional stereo output of two Radios is very slick!!

  • If it is true that I need to have an active Internet connection to listen in my living room to my music stored on my NAS in my basement, then it is a dealbreaker and the end of my audio equipment purchases from Logitech.

    I’m very happy with my Boom and Touch, and when they need to be replaced, I supppose I will have to look elsewhere for a new system.

  • The Logitech UE Smart Radio is not an option for me. I need the UE Touch (making up a new product name for you). I and my group of friends have very large music collections which we serve off of remote servers. We have Squeezebox Touches connected to our stereos to serve as displays, control point, Ethernet in, S/PDIF out[1]. The UE Smart Radio is entirely the wrong form factor for this application.

    [1] Note that we don’t actually use the touch capability of the Touches since
    we either use the remote, the Squeezebox server web page, or more often,
    tools like iPeng running on iPhones and iPads. But the rectangular
    display format of the Touch is very nice.

  • Replacing SBRadio with UERadio (don’t want to use smart Radio) is not “upgrade”.

    Here’s waht upgrade means:

    v. up·grad·ed, up·grad·ing, up·grades
    v.tr.
    1. To raise to a higher grade or standard: upgrading their military defenses.
    2. To improve the quality of (livestock) by selective breeding for desired characteristics.
    3. Computer Science
    a. To replace (a software program) with a more recently released, enhanced version.
    b. To replace (a hardware device) with one that provides better performance.
    v.intr.
    1. To exchange a possession for one of greater value or quality; trade up.
    2. Computer Science To replace software or hardware with an upgrade.
    n.
    1. The act or an instance of upgrading.
    2. Computer Science
    a. A software program that provides added enhancements over an earlier version.
    b. A hardware device that provides greater performance than an earlier model.

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