By Omar Echevers // Product Specialist, Remote Control Business Unit on February 23, 2010
40 Comments
+ 35 Replies
Filed: Digital Home
Hi, my name is Omar Echevers and I am a product specialist on the Harmony team. Although this is my first time on the blog, I plan to be back frequently (along with my colleague, Dane Kalinic – you’ll get to meet him soon) with tips and tricks for getting the most out of your Logitech Harmony remote.
We’ve heard from a number of customers who are having problems with updating their Harmony 900, 1000 or 1100 remote on Mac Snow Leopard (10.6), so that’s the topic I’d like to tackle today.
If you’ve experienced this issue, you probably saw the following message displayed on your Harmony remote software when you tried to update your remote:
There are 3 possible causes which could be preventing your Harmony 900, 1000 or 1100 from communicating with the Harmony remote software.
1. Firewall is Enabled
The firewall included as part of the OS will interfere with the communication between the remote and Harmony software. To resolve this issue you will need to stop the firewall before attempting to update the Harmony Remote. Once you have updated your Harmony remote you can re-enable the firewall.
For steps on how to disable the firewall, refer to this article.
2. USB Drivers Are Not Configured
Unlike other Harmony remote models which use standard USB drivers included in the OS, the Harmony 900, 1000 and 1100 include their own USB drivers which allow the remote to communicate with your Mac as a network device.
During the installation of the Harmony remote software, the USB drivers for your Harmony 900, 1000 or 1100 remote are installed and configured, however there are times when this does not happen which will require you to manually configure the USB drivers.
To manually configure the USB drivers, refer to this article.
3. 64-bit Mode Has Been Enabled
The USB drivers for the Harmony 900/1000/1100 remotes are not compatible with 64-bit mode and therefore will not allow the remote to communicate with the Harmony remote software. If you have enabled 64-bit mode on your Mac, you will need to boot your Mac into 32-bit mode.
For steps on how to do this, refer to this article.
Once you have completed the troubleshooting steps, your Mac should then be able to communicate with your Harmony remote. If you are still experiencing issues, I encourage you to contact Harmony Support or visit the Logitech community forums.
Tags: harmony 1000, Harmony 1100, harmony 700, harmony 900, harmony tips
(3 votes, average: 2.33 out of 5)
40 Comments + 35 Replies Add your own comment >>
acekard | February 23rd, 2010 at 21:30
Hi, the remote works just as you say and you can do a lot more as well. Also using the star in the bottom right you can jump into individual menus for each and every device you have. As well as have custom buttons for specific things you may use regularly. Best remote I have had and I have had a few. Also the hard buttons can be configured to so you don’t need to use the touch screen for everything. And the help function is great.
Omar Echevers | February 25th, 2010 at 11:24
Hi acekard,
I’m glad to hear that you are enjoying your Harmony remote.
Best Regards,
Omar
Chris | March 2nd, 2010 at 15:44
Hey Omar. Super finding this blog. With the most recent firmware and software update to my 720, it displays my time as t+5 hours. For example, my 6:30 PM EST is showing on the remote as 11:30 PM. My account settings are for EST and my computer time is correct, so can’t figure out what’s causing the problem. The actual time on my remote has always fallen behind after a few days, but I’ve never had problems with it initially setting incorrectly.
Thanks!
Omar Echevers | March 3rd, 2010 at 05:12
Hi Chris,
The Harmony remote grabs the time from your PC. You mentioned that the time on your PC is set correctly. Ensure the time zone is also set correctly on your PC.
You also have the option of manually setting the time on your Harmony 720. To do this, press the “Activities” button, then select “System Options”. In System Options select “Set the Current Time”.
Regards,
Omar
hhatkin | March 3rd, 2010 at 12:37
Pity that in starting the blog Logitech kept the same awful combination of colours, fonts, and font sizes as their forums. People coming here will surely be as put off by this as they certainly are by the forums.
Randy Wall | March 4th, 2010 at 15:17
My harmony 900 powers up to the Logitech Splash Screen and stays there. Does not recognize USB. Any ideas?
Omar Echevers | March 5th, 2010 at 08:31
Hi Randy,
I would recommend placing your remote into safe mode and then performing a firmware upgrade.
To place your remote in Safe Mode:
1. Remove the battery and unplug the USB cable from the remote
2. Hold down the Off button and place the battery back in the remote while continuing to hold down the Off button. You should see Safe Mode appear on the LCD screen
With your remote in safe mode, you will then need to update the firmware. For steps on updating the firmware, refer to this article http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=10747
If this does not resolve the issue, I recommend you contact support. To contact support, see this article http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=9347
I hope this helps.
Regards,
Omar
bekru | March 5th, 2010 at 15:13
I have the problem like described above that the software (v. 7.7.0) doesn’t update my 885 anymore. And I’m *not* using 10.6.x but 10.4.11 and it used to work. I almost said flawlessly but that’d be a lie – after a few tries I succeeded most of the times – not always though.
After a while it displays “unable to display content”. This also happens when trying to remove a device.
any ideas how I might be able to update my remote again?
Omar Echevers | March 8th, 2010 at 05:14
Hi bekru,
If you receive an “Unable to Display Content” error message when trying to delete devices, this there is a problem with one of or a couple of the devices in your account.
I would recommend running the setup wizard for all of your activities. The steps are outlined in this help article:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=9587
If this does not resolve the issue, I recommend you contact support. To contact support, refer to this article:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=9347
I hope this helps.
Regards,
Omar
Kenneth | March 8th, 2010 at 09:33
I am having problems configuring my 880 remote. I am running v7.7 of the software, and it can’t seem to communicate with the remote. I am using a cable that is known to be good, and both the remote and my PC recognize that the USB is connected. I have hear of instructions saying to disable all firewalls, but I am not willing to do this while still connected to the internet. I have had my system attacked to many times to run without a firewall. I tried disabling the internet connection, but then the configuration software does not run. Is there some why to configure my firewall to allow the logitech software to work. I am runnin Comodo, but I don’t recall the version.
Omar Echevers | March 9th, 2010 at 05:50
Hi Kenneth,
Based on your response, it certainly sounds like the firewall is preventing your computer from communicating with our servers.
You don’t need to disable your firewall, but you will need to configure your firewall to allow access to the following sites:
members.harmonyremote.com
production.harmonyremote.com
help.harmonyremote.com
myremotesetup.com
Since every firewall is set up differently, we recommend that you review the owner’s manual or any documentation that came with your program in order to change this setting. You may also want to check out the Comodo forums.
Regards,
Omar
Antonio | March 11th, 2010 at 08:14
Hi, i have a problem with my Harmony 785 the software at start up, i get the page saying please log in your details and when i do so it get a screen saying unable to display content. I tried everything from forgotten password and create new account, every time i receive a error saying unable to display content. I am using a mac with snow leopard version 10.6.2 what this got to do with java update. please assist me. Thank you
Omar Echevers | March 15th, 2010 at 06:07
Hi Antonio,
Are you located in South Africa? If yes, I recommend taking a look at the following help article
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=6445
I hope this helps.
Regards,
Omar
Angel Camacho | March 12th, 2010 at 06:58
I am going CRAZY here setting up this 1100 remote with my Macbook Pro running 10.6 (snow leopard) and the tech people are not that helpful or knowledgable. I’m stuck at that 0% screen. We’ve “manually created the USB driver but all that does is turn off my internet. I’m really getting frustrated now and thinking about returning this expensive gadget that is supposed to be “compatible” with Mac OS. Any help you could give would be greatly appreciated.
Angel Camacho | March 12th, 2010 at 08:54
OK, tried calling tech support again and spoke to a person who was much more tech savvy. Thanks!
Omar Echevers | March 15th, 2010 at 06:11
Hi Angel,
I’m sorry to hear about your experience trying to setup your Harmony 1100, but glad to see that it has been resolved.
I assume the tech support agent resolved the issue of your internet connection dropping by providing you with the steps outlined in this help article
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=14365
Again, I’m glad to hear that everything is working.
Regards,
Omar
cliff | March 14th, 2010 at 06:07
i have a 1100 and when i want to switch off all equipment when im finished watching tv, the remote refuses to switch tv, amp and such off. evn though i have set it up to do so in the activities setup
please help as i am so close to finally ditching all the remotes.
Omar Echevers | March 15th, 2010 at 06:18
Hi Cliff,
It sounds like you may need to increase the Inter-Device delay for your TV. The Inter-Device Delay is the amount of time the Harmony waits between sending a command to one device before sending a command to another. If it is too short, your devices may not be able to keep up and might miss powering off.
To adjust the inter-device delay, refer to this help article
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=12696
I hope this helps.
Regards,
Omar
Jason | March 14th, 2010 at 15:46
I am running snow leopard, have tried all 3 things that you have mentioned and i still get that same error message.It worked when i first used it but now, it just isn’t updating.
\
Jason
Omar Echevers | March 15th, 2010 at 06:13
Hi Jason,
To better assist you I need to know the error message that you are get when you try to update your remote.
Regards,
Omar
JoeB | March 17th, 2010 at 08:13
I have a Dish VIP722 DVR and a Samsung HDTV and use a Harmony 510 remote. Recently the Dish DVR started to switch channels, pop up menus and a lot of things. Dish asked me to change the remote address to another one (address 1 to 15 available). When I changed the remote address, the Harmony did not work for the DVR ONLY. Have read this is a problem a lot of people are having. Does Logitech have an answer for this problem? Dish doesn’t.
Otherwise, I love the Harmony 510!
Omar Echevers | March 18th, 2010 at 05:21
Hi JoeB,
If you have changed the remote address on your DISH DVR, you will also need to have the Harmony remote detect the remote address from your DISH Network remote. To do this refer to this article:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=16189
I hope this helps.
Regards,
Omar
cindi maple | March 18th, 2010 at 21:56
went to shut off tv, then put remote in holder. scdreen on tv went ff but receiver and sound still on. the remote in holder shows a half green line and a yellow lightening bolt. After 2 hours it appears to not be charging and still has no function. thank you cindi
Omar Echevers | March 23rd, 2010 at 07:53
Hi Cindi,
I recommend reapplying the firmware on your Harmony Remote. The steps on how to do this are outlined in this article.
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=10747
Regards,
Omar
Mark Stein | March 20th, 2010 at 11:17
Hello,
Last night we pushed a button that took away the sound from our receiver. It’s not on mute, but the TV won’t play sound anymore.
If I play a DVD, it sounds fine.
Is there a button on the Harmony 900 that will take away sound from the receiver that is not the mute button?
the Help feature does not help.
Omar Echevers | March 23rd, 2010 at 08:00
Hi Mark,
The Mute button sends the signal to the device that controls the sound on your receiver. Ensure your receiver is set to the correct input and check the cables on the back of your receiver to ensure any of them are not loose.
Regards,
Omar
David | March 21st, 2010 at 16:58
I have a Harmony 1000 and a Mac with OS 10.5.8 and I can’t for the life of me get past the “Plug the USB cable….” message. I have tried all the hints above it just won’t progress. Any thoughts?
Omar Echevers | March 23rd, 2010 at 08:07
Hi Mark,
The most important thing on OS 10.5.8 is to ensure that the USB Drivers have been configured. The steps on how to do this are outlined in this article.
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=7326
Ensure that in System Preferences/Network, the colored dot beside the remote you added is green and reads connected.
Regards,
Omar
Keith | March 25th, 2010 at 16:26
My Harmony 720 has been working great for years, but lately the screen no longer turns off when idle, which drains the battery quickly. The screen will turn off eventually while the remote is charging, but not when it’s off the base. Any ideas on how to fix this?
Omar Echevers | March 31st, 2010 at 05:30
Hi Keith,
I recommend reapplying the firmware on your Harmony Remote. The steps on how to do this are outlined in this article.
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=10747
If that does not fix the issue, then I recommend contacting support. To contact support, refer to this article
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=9347
Regards,
Omar
Patric | April 8th, 2010 at 08:34
Please please did al you explained still says to me that it needs a update!
already spoke to some guys from the Netherlands but they did’nt help me that much.
Also i have trouble to log in my account it says the password is wrong! So that why i try it this way!!!!! please please help
Omar Echevers | April 9th, 2010 at 08:33
Hi Patric,
Your incident has already been escalated to our level 2 support team. You should expect to hear from them shortly. They will be able to assist you with the issue.
Regards,
Omar
Alyssa | April 8th, 2010 at 18:16
Hi, I have the Harmony 510, and currently it says Safe Mode on the screen. None of the buttons will work, I’ve tried taking out and replacing the batteries, but nothing seems to work. Help! Thank you.
Omar Echevers | April 9th, 2010 at 08:00
Hi Alyssa,
I recommend reapplying the firmware on your Harmony Remote. The steps on how to do this are outlined in this article.
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=10747
If that does not fix the issue, then I recommend contacting support. To contact support, refer to this article
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=9347
Regards,
Omar
Robin | April 11th, 2010 at 10:22
Hi. I have a harmony 890 that has been functioning properly until yesterday. Now the LCD screen is blank. I believe the functions still work but it is hard to know without the screen. It still powers on everything. Any recommendations?
Omar Echevers | April 19th, 2010 at 06:35
Hi Robin,
I recommend reapplying the firmware on your Harmony Remote. The steps on how to do this are outlined in this article.
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=10747
If that does not fix the issue, then I recommend contacting support. To contact support, refer to this article
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=9347
Regards,
Omar
Aaron | April 17th, 2010 at 07:57
My issue is similar to Robin’s. I have a Harmony 890 also and the screen went dark about three weeks ago. Some functions still work on the remote, but with the screen dark…it’s of no use. How do I find out if it’s under warranty still?
Omar Echevers | April 19th, 2010 at 06:37
Hi Aaron,
To submit a warranty claim, please refer to this article:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=12657
NOTE: If your remote’s warranty period has expired, the Warranty Claim button will not appear
Regards,
Omar
watje999 | April 22nd, 2010 at 10:25
hi there, bought a harmony 700 today, programmed my devices in it, and got “go to website to update remote”. tried to update several times. This error was not documented in the book, no work around so the device was stuck. I brought it back to the shop, and got my money back. disappointing. I don’t like having to call for support, the device should work on first-hand.
regards, r.
Omar Echevers | April 22nd, 2010 at 12:20
Hi r,
I’m sorry to hear that your returned your Harmony 700. From what you described it sounds like a third party internet security application may be the issue. Do you use Norton Internet Security by any chance? If yes, you will need to configure Norton Internet Security to allow the Logitech Harmony Remote software.
Regards,
Omar
Mike | April 24th, 2010 at 00:14
Hello,
I have a Harmony 890 remote I have had this problem from day one: I have an RF Extender in a Hall closet that controls all my closet devices perfectly-cable box, blue ray, etc. My Samsung TV is in the front room. The remote does not power the TV on or off. I have the settings set to control the TV by the remote and the devices in the closet by the RF extender. Why can’t I get the remote to power on the TV? Thanks-Mike
Omar Echevers | April 27th, 2010 at 05:33
Hi Mike,
The TV not powering on could be caused by a couple of issues:
1. Wrong power commands
2. The Inter Device delay needs to be increased
I recommend posting this question on the Logitech community forums:
http://forums.logitech.com/t5/Harmony-Remotes-General/bd-p/general_remotes
Regards,
Omar
kepstein | April 25th, 2010 at 19:31
I am trying to set up a brand new 700. I using my account to replace my broken 900 with the 700. This works properly. Then I update the firmware on the 700, which goes properly. But when I try to update the remote. I get this message:
Java Error – Context: (none) – 1 Parameters: java.lang.NullPointerException
I am using a Mac with Snow Leopard OS. I currently use this setup to update another 900 and a 900 Pro.
Thanks,
Ken
Omar Echevers | April 27th, 2010 at 05:29
Hi Kepstein,
Since you are going from a Harmony 900 to a Harmony 700, I recommend you create a brand new account for your Harmony 700.
Regards,
Omar
kepstein | April 25th, 2010 at 19:35
P.S. I also tried reinstalling the firmware while in Safe Mode.
Omar Echevers | April 27th, 2010 at 05:29
See my response to your previous comment.
Elvin | April 26th, 2010 at 13:07
I have the Harmony 1000 I purchased a new battery and still I cannot work the remote on it’s own meaning off the charger. And I don’t see that where everyone talks about having a full charge the blue light stays on and when I work with it on the charge dock it says low battery
Omar Echevers | April 27th, 2010 at 05:36
Hi Elvin,
Was the replacement battery purchased from Logitech?
I recommend posting this question on the Logitech community forums:
http://forums.logitech.com/t5/Harmony-Remotes-General/bd-p/general_remotes
Regards,
Omar
autoclave | April 27th, 2010 at 15:57
Hi Omar,
I have a stove that need a long pressing button from original remote (1000 – 2000ms I guess) to power on and off.
How can I force to my Harmony 555 to do that?
Thank you in advance.
Omar Echevers | April 28th, 2010 at 05:27
Hi Autoclave,
This is definitely something that can be done, however, technical support will need to do this for you.
To contact support, check out this link:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=9347
Regards,
Omar
Mike | April 30th, 2010 at 11:42
Hi Omar,
I’ve a new Harmony 890 with RF extender and I can’t get pass 41% updating the remote. Thus, can program or use the remote. I’ve tried on all XP,Vista and Window7 – 32bit
Please help!!! Mike
Message shown below
Uploading remote control information to web
Initializing the remote control. Please wait…
Uploading remote control information to web – Reattempting
The software is communicating with the remote control. Communication may take up to 5 minutes. Wait until the communication is complete.
Initializing services
Getting remote control information
Logitech Harmony Remote Software version: 7.7.0
Hardware version: Board 1.6.0 (0×01:0×49)
Firmware version: 4.7
Getting remote control information – Successful
Checking version information
Checking version information – Successful
Waking the remote control
Waking the remote control – Successful
Getting remote control states
Getting remote control states – Successful
Uploading remote control information to web
Initializing the remote control. Please wait…
Uploading remote control information to web – Successful
Finished
Getting remote control information
Logitech Harmony Remote Software version: 7.7.0
Hardware version: Board 1.6.0 (0×01:0×49)
Firmware version: 4.7
Getting remote control information – Successful
Checking version information
Checking version information – Successful
Checking communication requirements
Checking communication requirements – Successful
Starting communication
Starting communication – Successful
Downloading firmware region files
Downloading firmware region files – Successful
Starting to upgrade region Region 2
The file is 131072 bytes.
Updating region
Omar Echevers | May 3rd, 2010 at 05:50
Hi Mike,
I recommend contacting support. To contact support, refer to this article
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=9347
Regards,
Omar
Ted | April 30th, 2010 at 13:12
I have Mac OS 10.6.3.
I have tried updating the drivers as you suggest but the green light does not show up and I continue to get the “Plug the USB cable….” message. The only difference in my setup is that I only have the option of Ethernet (not Ethernet 2 as was in your example). Firewall is turned off. And I booted up holding down the 3 and 2 as suggested. On the screen of the remote, it says it is USB Connected.
Omar Echevers | May 3rd, 2010 at 05:49
Hi Ted,
Ensure you are connecting the remote directly to a USB port on your laptop or desktop. I would also make sure that the batteries on the remote are fully charged.
If that does not fix the issue, then I recommend contacting support. To contact support, refer to this article
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=9347
Regards,
Omar
Bob Lowrey | April 30th, 2010 at 13:29
I am having problems getting my Harmony 890 to take a charge. It seems like the contacts on the cradle or remote are not connecting or the Battery is not connecting. I have seen a number of posts on other sites with this same issue. Do you have any experience with this problem?
Bob
Omar Echevers | May 3rd, 2010 at 05:47
Hi Bob,
I recommend you take a look at this article.
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=9169
Regards,
Omar
daffod | May 1st, 2010 at 13:07
i have 880 with broken usb connector. i manage to get new usb connector and solder it. Its now shows its connected to USB. Do i have to have Battery inserted to connect to computer? do it will still take update from computer without battery installed. its getting power from USB and turns on and screen shows battery level low place remote in recharging stand.
Omar Echevers | May 3rd, 2010 at 05:42
Hi dafford,
The Harmony 880 will update without a battery. Until you place a battery on the remote the LCD will display “Battery level low! Place the remote on the recharging stand to charge battery”
Regards,
Omar
Scott | May 1st, 2010 at 16:05
I am having an issue with my Harmony 890 remote. The LCD screen no longer provides a lighted display. I had contacted the Harmony service support center and the agent walked me through all sorts of steps before issuing me a case number and indicated a need to charge the battery for 3 hours and then call back to perform a firmware update. When I called back I was told that my case number is not available for support. I then tried everything myself by downloading the latest firmware update and running through the steps for an install. My LCD still doesn’t light up.
Is there anything else that I can try or is my remote no fixable?
Omar Echevers | May 3rd, 2010 at 05:36
Hi Scott,
I recommend reapplying the firmware on your Harmony Remote. The steps on how to do this are outlined in this article.
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=10747
If that does not fix the issue, then I recommend contacting support. To contact support, refer to this article
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=9347
Regards,
Omar
greg | May 3rd, 2010 at 16:02
hello Omar,
I have a Harmony 510 remote, I saw the earlier posts about upgrading the firmware; I’ve upgraded the firmware and the software and they are both up to date, but the LCD still displays nothing. When the problem originally happened about 2 months ago I replaced the batteries and it still did not work so at that point I gave up, but now im looking for a solution or ill have to replace the remote…Is there anything else I can do or is this just a re-occuring problem with these remotes?
Thanks
Greg
Omar Echevers | May 4th, 2010 at 12:35
Hi Greg,
I recommend contacting support. To contact support, refer to this article
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=9347
Regards,
Omar
Gavin | May 3rd, 2010 at 17:34
Hi Omar, I have just purchased a harmony 1000. If I turn the activities “watch tv” on, the remote turns on all the necessary devices as it should. If one the the devices is already on, pressing the activities button turns it off. Is there anyway to set the activities to just turn stuff on and not off? Also, the picture on the box shows a clock in the screen, yet I cannot seem to figure out how to turn this clock on.
cheers,
gavin
Omar Echevers | May 5th, 2010 at 05:04
Hi Gavin,
The remote should only power on the necessary devices. Ensure that you are using the Harmony Remote and only the Harmony Remote to control your system. If you use another remote to power on devices, or manually walk up to the device and power it on, your devices and the Harmony remote will be out of sync. The Harmony remote has no way of knowing when a device has been powered on with another remote.
Unfortunately, the clock is not a feature available on the Harmony 1000. The image of the clock that appears on the Harmony Remote package was created early in the development phase.
We apologize for any confusion that this may have caused.
Regards,
Omar
Scott | May 3rd, 2010 at 18:55
Omar,
Thanks for responding and the 2 tips provided. Sadly neither one works. Looks like my $400 remote is nothing more than a paperweight. Is it normal for the LCD to burn out after 3 years? Can nothing else be done to replace the screen?
Scott
Omar Echevers | May 5th, 2010 at 05:08
Hi Scott,
Unfortunately, it looks like the LCD on your Harmony 890 is defective. Look me up in the Logitech Harmony Forums and send me a private message with your Harmony login ID. My forum name is OmarHarmony.
Regards,
Omar
Jason | May 7th, 2010 at 17:45
Hi Omar,
I have a 900 remote and am struggling to configure it so that when I am watching TV, I can change the channel on the cable box and adjust the volume on my Bose cinemate without changing my device setting. Right now, I have to select Devices, then Cable box/Amplifier to change the channel. I have told the Harmony software that my Bose controls volume and my cable box controls the channel when watching TV but it still isnt working properly. I must be missing something obvious and appreciate your help diagnosing the issue.
Omar Echevers | May 11th, 2010 at 05:26
Hi Jason,
Have you created a Watch TV activity for your Harmony 900? When you select the Activity, it will power on your TV, Bose Cinemate and cable box. The volume buttons on the remote will then control the Bose Cinemate, while the channel and number buttons will control your cable box.
To create a Watch TV Activity, follow the steps below:
1. Log into the Harmony software
2. Click on the Activity tab
3. Click on Add Activity
4. Select No – manually add an Activity to my setup and click on Next
5. Select Watch Television
6. Select Watch TV ( Digital cable, Basic cable, Antenna)
7. Click Next to begin setting up the Activity
8. Once you have finished setting up the first activity, repeat steps 2 – 8 to setup the second Activity
9. When you have completed setting up both activities, update your Harmony remote by clicking on Update Remote
Regards,
Omar
Scott | May 13th, 2010 at 20:57
Omar,
I can see your page in support, but unable to contact you by a private message. Can you respond back via email to me?
Thanks,
Scott
Mike | May 15th, 2010 at 05:57
Omar,
Thanks for providing so much input since your initial blog post. I have a Logitech Harmony 890 remote. I was wondering if it is possible to program the 890 so that when selecting a Device to control, the volume buttons could be reprogrammed for a different device. For example, when I use the “Watch TV” activity, everything turns on and I can control the DirecTV box while having the volume buttons control the TVs volume. However, can I program it so that, say, I wanted to directly control the Blu-Ray player by selecting it via the Device selection but still wanted to have the volume buttons control the TV volume without having to select an activity button and go through the whole slew of device changing, input changing, turning things on/off, etc?
Mike
Omar Echevers | May 20th, 2010 at 13:08
Hi Mike,
The only way to do this would be to teach the volume commands from your TV into the Blu-Ray player device. The volume buttons when you are in device mode when the Blu-ray player was selected would then control the TV.
For steps on how to learn a commands, take a look at this article.
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=9605
Regards,
Omar
Rob Hallam | May 15th, 2010 at 11:40
Hi there. My Harmony 1000 worked a treat until a few months ago. Now it wont turn on my TV, Onkyo and Sky simulatneously until I have turned everything on and off through the remote 5+ times. The TV powers up, as does the Sky box and the amp but the TV doesn’t seem to pick up the signal from the amp until the 5th + cycle. Also, the remote no longer controls my Crabtree light unit but it did before an upgrade.
Any thoughts?
Thanks a million,
Rob
Omar Echevers | May 20th, 2010 at 13:12
Hi Rob,
It sounds like the remote might be out of sync with your devices. This especially happens after your update the remote . When you update the remote, the remote has no way of knowing whether the devices were previously on or off. Using the help button to get everything back in sync resolves the issue.
If the issue continues to happen, then there is definitely an issue with your configuration. I would recommend contacting support at that point, as many things could be the issue.
To contact support, refer to this article
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=9347
Regards,
Omar
Amy R. | May 19th, 2010 at 16:47
Omar,
I have the Harmony 890 and in January I added another component to the remote device and now my remote does not control volume unless I open up my cabinet. The symbol over my “watch TV button” shows a ” (similar to the pause symbol). I cannot get this removed. I have tried a few too many times to edit and update my extender and remote and I am frustrated. Before I hooked up the additional component (Onkyo IPOD adapter for music to play on Zone two of my receiver) I was thrilled with the remote capabilities- now I have frustration. What am I doing wrong?
Andrew Gilburne | May 22nd, 2010 at 15:01
Omar,
I am now one of the apparently many, many Harmony users that get the blue screen of death just after the one year warranty. What is Logitech doing to address this problem? I was told that my solution would be to buy another unit? If this were an isolated instance, I might agree. But, this is far from an isolated issue. I cannot tell you how insulting it was today to be told by customer service that I would need to pay $29 just to confirm that yes — it is the a dead unit and that I could get a 50% off coupon to replace the unit — for what is clearly a manufacturer problem on what I am guessing is a fairly significant scale.
So — as the face of the Harmony team here on the blog, can you tell me what your company is doing to address our problem?
- Andrew