Just got off the phone with Logitech EU Support which are asking for a whole heap of stuff including photos of the product.

I hope this is not going to be a long winded affair to correct a two day old Guitar.

I apologize for your troubles. Can you email a contact number to blogitech@logitech.com so that someone can reach you to resolve this?

Cheers,
Ruben

Last direct contact was at 4th September.

Please contact me to solve the issues.

Thanks
Darius

At first it started registering a downstrum together with an upstrum. Then I noticed some sort of rattling sound inside the strum bar. Carefully opening the guitar panel with a screwdriver revelead that the plastic part holding a coil inside the strum bar is broken. It can probably be fixed with some superglue and patience, but I’d rather not deal with that after paying 200 bucks on what was supposed to be the best guitar on the market.

By the way, the rest of the guitar is perfect, so before I RMA it, I was wondering if it would be possible to just get a replacement strum bar. It will cost a lot to ship the entire guitar, and that seems to make little sense, considering that the only thing that needs actual replacing is the strum bar itself.

Thoughts?

Thanks for reply but still I haven´t received a mail from the customer support yet. It would be fine if I get an information about the further process. Or did I misunderstood your post?

I tried to figure out how exactly the PS stick do work and when not. If I push the stick to the limit the guitar doesn´t react. From this position a stronger press in the same direction move the cursor on the screen. I think the internal micro switches are too far away from the digipad.

My guitar performs another “strange sound”. If I move the tremolo up and down (not backwards to the guitar) it squek loud. This isn´t really a functional problem but for a guitar hero guitar for about 150€ it shouldn´t be.

Looking forward to your early reply,
Darius

@Ryan: The assignment problem is a problem of the latest PS3 firmware. All my other guitars were assigned to controller 7 (first time assign after power up) too. This isn´t a problem of the guitar.

(Sorry for my bad english)

Now i’m having problems.

The PS-Button joystick is terrible and doesn’t seem to respond when I press it most directions, I usually have to press it down quite hard to get a reaction out of it.

Even worse, whilst playing games like Rock Band and Guitar Hero, the red and yellow buttons will occasionally STAY STUCK DOWN whilst playing, and completely ruin any progress through the song. I have to slap the button when it gets stuck, which will usually fix the problem… but this will happen again about 4 or 5 more times throughout the song.

Finally, I’m using the latest version of the PlayStation 3 firmware (1.80), and every time I start the console, the controller is assigned as “Controller 7″, which can’t be used in Rock Band … So I have to reassign the guitar to “Controller 1″ EVERY time before I play the game. I’m so unhappy, especially since I payed over $350 for this guitar.

What should I do?

Thanks,
Ryan

It sounds like you have a faulty unit – I am sorry about that. I will have a customer support rep contact you directly.

Since it is only needed for navigating menus, the PS button/D-Pad was designed to have a fairly stiff action anyway – to prevent accidental activation or \”rattling\” during gameplay. But yours seems to have a directional problem beyond just its stiffness.

Cheers, Ruben

I received the black guitar some days ago. The “play-feeling” is fantastic but I´ve got a problem with the PS-button respectively with the control stick in which the PS-button is placed.
It´s hard to move this stick in any direction. Up, left & right are I think inside the “resistance-parameters” but the movement to the down direction is very hard and it´s a game of luck if the down direction is recognised by the ps3. Higher pressure to the down direction will convince the button to send a signal to the PS3.

Is this a normal behavior that this stick is very stiff or should I claim it?

Thanks ahead
Darius