Logitech Getting Ready for Windows 7

As one of the product managers in the Control Devices business unit (that’s Logitech’s way of saying mice and keyboards), I’m getting more and more questions about our support for Windows 7, particularly with today’s announcement from Microsoft. Rest assured, not only will we be supporting Windows 7, but we’ve been working closely with the Windows 7 team at Microsoft to improve the experience people will have when using our mice and keyboards with Windows 7.

One of my favorite new features is called Device and Printers. The beauty of Devices and Printers is that it provides one place where you can see all the peripherals attached to your computer, including your mouse and keyboard. You’ll be able to click on the picture of a device and configure it, and you’ll even be able to access Logitech software through Device and Printers. I think this will make it much easier for people to customize their mice, keyboards, webcams and other hardware attachments to their liking – and to take advantage of some of the features you might not have known how to configure in the past.

There will be much more to share as the official Windows 7 launch draws near, but for now I just want to let you know that we’ll be ready when Windows 7 is ready!

Author

Senior Product Manager, Logitech

114 comments

  • I also have a Logitech Illuminiated keyboard and G5 mouse, but don’t have that nice icon like you have in the prtrscrn.

    I tried in the control panel under devices and printers to change it but didn’t find it.

    Please enlight me howto change these icons in the real image of the peripheral.

  • Hi Jordi,

    We are in the development and testing phase for our device packages and they have not been released yet. The screenshot you see is an example of what will be available.

    -Andy

  • Initially I sent out a support email regarding an older webcam (the quickcam traveller, which is by all standards THE best webcam I’ve seen in the 8 years since I’ve had it) that didn’t have windows XP x64 drivers. The reply came, a very polite reply even, that summed up told me that there’s nothing that could be done. The reason I was so frustrated is because I purchased a quickcam express recently, and I find it to be utter crap, particularly regarding the drivers. Actually, particularly regarding the drivers, since even in manual mode, it decides that it knows better than me how it should work, thus turning the exposure/compensation down, regardless of the absolute lack of light (didn’t have this problem with the older webcam). I purchased the newer webcam, since I was thinking there’s absolutely, positively no possible way an 8 year old webcam can be better than one manufactured this year (regarding the image quality). I was wrong.

    Regardless of this, I went with the flow, and kept using the newer, worse webcam, since I had no other choice. Eventually, I switched to windows 7, 64 bit edition, and decided to install my webcam. Surprise!!!! Yet again, no drivers available, at least at this time for windows 7 (should I remind you that other manufacturers have had drivers available for a couple of months now ?). Then I went on downloading the xp 64 bit driver, and try to install it. Didn’t work, compatibility issues, so I tried to unpack the executable setup file, to extract the drivers and try to install them myself, since you’re unable to provide a nicely zipped driver package that I can just install myself. Well, that failed as well, but then again, I only spent about 30 seconds trying that. So right now I have no usable webcam, and I’m thinking that these will most likely be the last 30 seconds I’ve spent trying to use a logitech product.

    A friend of mine is using a Philips webcam on Windows 7. And the image quality is better as well. You used to be my favourite webcam company, and kept recommending you to everyone asking about a webcam. Now I can hardly be bothered to even consider purchasing any of your products.

    P.S.: I’ve successfully used windows XP drivers with windows 7, since they have the same architecture. Yet, Logitech doesn’t fail to disappoint, by not providing a compressed version of the barebone drivers for manual install.

  • I can’t wait for the release of beta drivers for my Logitech Pro 9000 Quickcam; for some reason the software no longer installs on the latest RC build of Win 7; I can use the camera in instant messenger and the like because Windows automatically installed drivers for it, but the Logitech software refuses to install on my x64 system, Please Logitech release some beta drivers!

  • So far, Logitech has been incredibly lax at providing drivers for W7 Beta and I’ve experienced only an unhelpful blanket response from the support forum.
    One of the great criticisms of Vista was the late delivery of drivers for hardware and my Logitech Pro 900 webcam is a current model. I cannot use this with the Beta and it is the ONLY harware that I have been unable to get working so far!

    Logitech need to get a MOVE ON on this. The RC is out on Tuesday. Where are the drivers?

  • Finally! I just came to the logitech site to ask you to hurry up! lol – I’m getting envious of so many people showing off their device stage and I still got nothing.

    One more thing, it’d be great if your software doesn’t keep Outlook open just for the sake of showing on my keyboard how many emails I have. If I close a program it’s because I really want it closed.

  • Hi BLOGItech, I’m using Win7 RC1, and I’ve lost the use of my webcam. What should I do? Should I wait for a Logitech Win7 driver, or just buy a MIcrosoft Webcam? MS already have Win7 drivers available. Any advice much appreciated. R.

  • I have been testing Windows 7 since the first public beta. Today I did a fresh install of Windows 7 RC. And STILL through ALL of the different versions the Quickcam 7 is THE ONLY thing that doesn’t work. My video card has had beta Windows 7 drivers for months now (way to go ATI). This is unacceptable and I will be ordering a new webcam after 7 years of always buying the newest Logitech cam. Goodbye Logitech and good riddence for your lack of customer support, concern, or care!

  • For all you guys that have installed Windows 7 (Beta or RC1), I would like to suggest that your best bet for working drivers (when you cannot find a Win7 one) would be a corresponding Vista driver.

  • I too have been patient since installing Windows 7 Beta in January. I understand that Betas are not supported, but had hoped that at least by this time some drivers had been released to give us some compatibility with Windows 7, but nothing has surfaced. RC has now been released and still nothing. Other webcam manufacturers have had drivers available since the beginning and people have been using their webcams, so why hasn’t Logitech kept pace? Windows 7 RTM will be released very soon. I hope we have something from Logitech before that. I’ve had the camera for 6 months and have only been able to use it for 2 of those 6 months. What a shame.

  • Count me in (or out I guess). I’m joining the stream of folks who are ditching Logitech over this driver issue.

    I also am left with this dumb webcam as the only non-functional device on my Windows 7 machine. Logitech hardware isn’t enough better than other manufactures that I need to put up with this.

    Look for my Pro9000 on eBay soon…

    • @LarryE, Paris, Adam, Richard, Paul, Ely, Ivan, mtranda as well,

      If you have a 32-bit Win 7 system, you should upgrade to QuickCam 11.9 software. It is our beta level support for Windows 7 beta. To upgrade your software, right click on the System Tray icon and select \”check for upgrades.\” If your camera is supported in 11.9, the automatic system should get 11.9 and install it for you.

      If you have a 64-bit Windows 7 system, we should be releasing our beta level support within the next month and a half. I\’ll be sure to post an update here when it\’s released.

      -Andy

  • If Logitech doesn’t release beta drivers for windows 7 beta soon. I am will be looking at the competition. Afterall, some of them have windows 7 drivers avaliable, Microsoft for example, and their cameras are just as good as Logitechs if not better even.
    Now I have little kittens and wanted to setup live feed for others to watch, unfortunately I use windows 7, so tomorrow I will stop by at local walmart and pick me up Microsoft webcam and Logitech will go in the box together with the Logitech wireless keyboard that went crazy on me few monhts ago. I am using MS wired keyboard and mouse and i am happy with it.

    Sponsored by Microsoft together with Wal-mart!

  • Hi there Andy Hengel, thanks for taking the time to reply; a month and a half is a long time, but I’ll do my best to be patient, time sometimes flies after all… right? lol yes I do have the 64-bit version of Windows 7, so I have no choice than waiting for you guys, please don’t forget that we’ll be counting the days :)

  • Well, now that is good news. Thank you Andy. Yes, I did get the 64-bit version because of my 8GB of RAM. I’ve waited this long, I guess I can wait a little longer.

    Thanks for the info Andy. I for one appreciate the good news.

  • Are you going to update the Blueetooth support? my MX5000 works fine as a usb keyboard but it dosnt want to connect as bluetooth conneftion

  • Hello all, I have an Illuminated keyboard, and older Quickcam STX and a LX8 laser wireless mouse. I have had Win7 since the beta release and I am running 32 bit now upgraded to 7RC. My PC kept bluescreening on restart; I pursued uninstalling applications and products then re-installing with backups in between until I identified the problem is with the SetPoint software. As long as I don’t install it everything is just great except I can’t program the extended functionality of my mouse buttons. Note: for my QuickCam the 11.5 driver works and even with Skype 4.0. Just everything blows up with SetPoint lxmou.sys (Ithink) causes the BLue Screen.
    Also note: I submitted a support case and received the standard 24 hr. response automation e-mail but I have not heard from anyone, go figure.
    Thank you, looking forward to a remedy for SetPoint.

  • I have quickcam messenger (USB\VID_046D&PID_08FO).

    I was using 32bit Windows Vista and your camera worked properly using 11.5 drivers. But after SP1 I’ve lost sound and no new version from Logitech company showed up. I’ve used hack found on internet and by replacing one of sys files I got sound again. But It’s sad that I had to use some dirty tricks when Logitech claims it supports Windows Vista. And the truth is that SP2 is already out and drivers are not ready for SP1 yet.

    Now I’ve installed 64bit Windows 7 RC and of course Logitech cam is not working. As few persons stated above:

    LOGITECH CAMERA IS THE ONLY ONE HARDWARE NOT WORKING IN WINDOWS 7 FOR ME.

    I also got your keyboard and mouse but didn’t tried SetPoint software yet. Looking for post made by Grant maybe it would be better not to try. Look at Creative case – people want good hardware but with good drivers.

  • As a reseller of Logitech items, I am lost for words that Logitech has taken this long to consider jumping onboard with MS Windows 7 (Alpha, Beta, RC1) and to finally try a beta version. As Co-Owner of a Midwest Wholesaler for Technology I’m embarressed to listen to my clients including numerous retail outlets whom are hearing loud and clear from the end users “Why would Logitech and all its great release’s throughout the year’s trip and fall flat on their faces during a strong recession and not be on the ball with a beta almost a year ago when Windows 7 was released to Technet and other Alpha testers”. Last week a field rep from Logitech brands was in our sales office doing her normal ‘song & dance” to attempt to win us over with our buying power to look into purchasing forward for a nice discount due to inventory overages with Logitech and other brands, normally I dont waste my time on rep’s but this time we invited our rep into our board room and let her go into her spill about Logitech and we had only 1 interuption..”Have you heard any rumor or straight talk about Logitech getting on the ball with Windows 7? As we have very large clients that handle 10′s of thousands of external devices daily in their enviroments and preparing for the future those same Director of I.T. Dept Heads are doing their own field tests to prepare for the guaranteed move from Win XP to Win 7 due to the enourmous advantages that Microsoft finally listened and scraped Vista for business’s and now we haven’t seen the excitement of sales possibilities since upgrade from 3.11 WFW to Win 95A. But, to have our largest product vendor sitting in the corner and deciding wether or not to start a beta driver is totally out of touch with technology of today! Unfortunetly I was told by my rep to contact Logitech myself as our rep felt that her comments would fall on deaf ears. And after logging on today and checking for myself I’m astonished that all these comments made by end users are iraite, blistfull and obvious to me where I need to make significant changes to both business and my 6 month ordering of products as Microsoft secondary parts are completely incheck with drivers and support! Good Luck and I will check back in 6-12 months when X64 and other drivers are ready.

  • It’s bewildering to me that a company like Logitech has not been more on the ball in this migration to Windows 7. I’ve got a S510 keyboard/mouse combo that windows told me to remove before installation. Unfortunately I ignored that advice to result only in blue screen of death with the first boot of Windows 7. I had to repeat the entire process and I’m using my wired keyboard/mouse backups I’ll give the company the six weeks implied in the original post and, but rest assured I’ll be dumping my Logitech keyboard/mouse if win 7 drivers aren’t available by then. And I think I’m being generous in waiting this long.

  • Well I went to my local Bestbuy and bought a new Microsoft webcam VX-7000. It is just as good if not better then my Quickcam 9000. It is working 100% with Windows 7 RC and is even less grainy then my Quickcam 9000. As for Logitech I am embarrassed for you as a company for waiting over a YEAR and you are just NOW developing BETA DRIVERS?!? What a joke

  • Orbitcam loaded and installed today, finally, under Win 7 RC 64bit. Working properly as well, without the artifacts I got under earlier Win 7′s and Vista. Thank you Logitech.

  • For some strange reason, the webcam I have, QuickCam® Ultra Vision, does NOT work in Win7 x64 RC build 7100, which it did do in all other builds, 7000-7048-7057-7068-7077, that I used.

    In Messenger I get the message that it isn’t able to connect to the webcam.

    So any genuine drivers are more than welcome!

  • I am done with Logitech products. It used to be I would not touch any other brand, Creative, Microsoft, No Name. But as I have no way to install the drivers for WIndows7 RC 64bit for this, the only equipment not working right now, I guess I will go the way of most people and purchase a Microsoft (ouch) webcam.

    I bought this cam less than 3 months ago, wonder if the retailer will take it back or exchange it.

    Window 7 not sue to release till the holiday season 2009, guess Logitech may have drivers by then… maybe

    Will be too late for me.

  • I have the logitech quickcam im/connect working on windows 7 rc release do not use the drivers for vista. the drivers are in windows 7.update driver by browsing your computer but
    instead of searching your computer click on let me pick from list of device drivers on my computer it has about 10 for logitech try those they worked for me:)

  • I thought I would experiment and just let Windows 7 RC x64 install drivers for the webcam and guess what….it’s working. I just tested it with Windows Live Messenger and it worked just fine. As a matter of fact, the image is much better than it was in Vista x64. It’s actually HD and I am now a happy camper. Thanks yardjockey for the tip.

  • After reading the posts here I thought i’d plug in my Sphere AF and try Yardjockey’s idea. 3 installs of Windows 7 it took as every time I installed the drivers Windows wouldnt start. It started doing the auto install and as if by magic its working fine with full features on Windows 7 64-bit. Strange but at least i can use it now, was going to bin off Logitech and go and buy a Microsoft one

  • I too have had success with just letting Window 7 RC1 X64 edition detect my Logitech Webcam. In my case it’s the Logitech QuickCam for Notebooks. When I irst plugged it in, it said it couldn’t find the driver but I chose to search Windows Update and it successfuly matched the webcam and downloaded the driver. I’ve tried it out with Skype and it works fine there. I’ve not tried it with Windows Live Messenger (aka MSN) yet, but I’s sure it will work there too.

    At least it keeps me going until the Logitech drivers are out.

  • Hey Yardjockey,
    Are you 32 or 64 bit?
    I tried as you suggested with 32-bit, but there are no Logitech devices under Sound, Video and Game controllers.
    David

  • Using Windows 7RC1 and Logitech illuminated keyboard. Sound control buttons on keyboard do not work if setpoint installed, work fine without it. Other buttons such CD EJECT do not work unless setpoint is installed. Understand WIN7 not released but hope you are working on this issue.

  • Window 7 RC1 X64 didn’t recognize my QuickCam and I couldn’t find any webcam drivers from Logitech. Not sure why Yardjockey had better luck than me. Very disappointed with my new webcam. :(

  • Actually I just found a driver on the web and the camera now works fine on my Windows 7 64 system. Weird that Logitech doesn’t at least make the driver available.

  • Hey guys, you are forgetting it’s just a Release Candidate.. yes i know, it’s is quite nicely worknig already but it’s not a finished product yet so be patient.

    I just think it’s ridiculous yelling “IM D0N3 W1T|-| WINDOWZ 7!!!!!!! CAN’T I HAZ DRIVERS PLZ??”

  • Count me in also (or out perhaps).

    I understand the somewhat reluctance (or resistance) from Logitech when the different Betas were out, but (as many before me has pointed out) the fact that RC1 is already released and that the RTM version of Win7 is just around the bend (roumerd to be released 15 october -09), makes it hard to understand/accept the lack of Win7-drivers for Logitech products, and especially Web cameras.

    /ABK

  • I have model no. 861206, this was never supported under Vista and I do not believe it will ever work under Win7 64 bit. I tried everything from above, but nothing is working. So I have to buy a new one, Microsoft probably. I do not want lose my money again buying product with such poor driver support. Goodbye Logitech!

  • i’ve been using w7 since it came out, its sad to see how logitech it’s way behind with the drivers, the only thing i can’t get drivers is for my QuickCam® IM™ and a sony flash drive….. that is really bad for a company like logitech…..

  • I am in the same position and wonder whether P/N 861206 might be supported in Win 7.

  • You can search Microsoft’s update site at http://catalog.update.microsoft.com/v7/site/home.aspx

    Do a search for “windows 7 client + Logitech”. I downloaded the drivers for my Quickcam Communicate STX but Win7bRCx64 would still not recognize that driver. So, I’m still without a webcam.

    I just hope this is not a snitting contest between MS and Logitech in which MS is seeking again to make its products the only products with driver support for THEIR new OS. After all, it IS Microsoft. And they have on rare occasions before been accused of “unscrupulous” marketing. Nothing like making it difficult or next to impossible for your competitors to create drivers for YOUR new (MS) OS to make your (MS) products look better than the competition (Logitech) – especially when they aren’t.

    When there are billions of dollars on the line, I tend to turn to the adage, “Is it really paranoia if they really are out to get you?”

    I recommend patience – and to remember that beta software should never be used as your main software. If you need your cam, then use the OS that works with it. When Windows 7 is finalized, THEN jump in with both feet if you like. For now, however, remember – BETA! Not for prime time yet!

  • Right now the only Win7 issue I’m having is the small buttons on my Trackman Marble won’t function. Really looking forward to those drivers.

  • I have a QuickCam Ultra Vision webcam. Has anyone had luck finding drivers for this webcam that works on Windows 7 RC1 64-bit?

    thanks in advance

  • I actually went ahead and installed it using compatablity mode the 64 bit vista driver on my vista RC1 for the orbit AF and guess what happened?! It so messed up my windows 7 rc1 I had to reinstall so I do not recommend trying it. Luckily for me it was a fresh install of rc1 so no real loss, but still crashing the entire OS because a beta driver isn’t even ready ? Crazy IMO. Common Logi get with the program! Shouts to MS on the greatest OS ever!

  • I am hosed.. thanks Logitech. I have a built in Logitech cam on my dell M1210. Windows7 has not been a surprise, but it seems so for Logitech. No driver for W7 still.

  • Andy,
    Where will news of the Win 7 RC 64bit drivers be posted? “Within a month and a half” from May 6 is before June 21st – at this stage does it look like you’ll meet, preceed or miss that date?
    Regards etc

    • Hi Finn,

      The Win 7 RC 64-bit drivers are on schedule to be released in the next two weeks.

      Best, Andy

  • Re: Quickcam Proo 9000, Windows / driver issue.
    Just pluged in my cam without software CD and windows update searc for driver. That is it.
    My cam is working with Skype, no problem at all.
    Additional software is not working, no big deal
    Brgds

  • Logitech will probably do what they did with vista and make everyone buy new webcams and not bother to even make drivers for the old ones being the greedy ***** they are. I have a quickcam pro for notebooks that they still wont even make vista drivers for yet I am able to use it with other drivers and no problems. hmm if I can make it work then they should obviously be able to release some drivers instaed of making most people that dont know how to find a work around buy new cameras. I will never purchase anything from logitech again because of that one greed induced incident!

    • Hi wraith,

      We actually do have Vista drivers for the Quickcam Pro for Notebooks. Our Win 7 RC webcam drivers will be released in the next two weeks.

      Best, Andy

  • First off, have the MX 5500 combo and all appears well on Windows 7 RC without any other drivers required. Only thing is you don’t have the funky control panel, and though would be nice to have the drivers for the control panel page to be available, that the keyboard and mouse combo worked without a problem during setup is good for me. Remember, even though Windows 7 is in release candidate stage, its still not fully what will be in the stores (perhaps vendor drivers tossed directly into the installation, or vendors releasing their drivers a month before Windows 7 release date).

    I also have a Harmony Remote (890), and am kinda stuck considering I don’t know if there are device drivers for it yet for Windows 7 built in (or delivered through a Windows Update).. If there is a certain way to update it on Windows 7 RC I’d like to know.

    I do like the new Windows 7 (though never had any real big beef about any issues with Vista), and think it leaves a lot of us in sort of limbo status: Do we downgrade back to Vista for our required Logitech apps, or blaze forward with Windows 7 RC hoping they won’t take too long til they are available? It’s a question we all need to ask. So, if having solid drivers and solid apps to function with your devices are important, stick with Vista til there’s full Logitech drivers available, else keep running with Windows 7 RC and deal with features that are currently not there but we all hope shall be soon.

    I still remember the days when you had to physically set jumpers for a serial port just in the hopes you might get your modem to work, with text based (DOS, TRS-DOS, true AT&T Unix, HPUX, etc), so waiting a few weeks or months for drivers for an OS that (even though is RC) is still not released, is a much easier pill to swallow.

  • Ok i have a little cheap quickcam chat that i bought a week before going to windows 7, and then after wards found out that it will not work on my W7 64bit, so basicly i just threw away $25. i mean really guys, you have drivers for vista, and windows 7 isnt much different. is making some simple webcam drivers really that hard of a job?

    • Hi JSMalinko,

      As mentioned earlier, we are on track to post Win 7 RC drivers within the next two weeks.

      Best, Kate

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