Help Us Develop A Better Computer Mouse

Greetings! I’m Andy Hengel, and I’m one of the Global Product Marketing Managers in Logitech’s retail mouse business. Mice consume my time Monday thru Friday, but on the weekends there isn’t much better than finding a long, twisty road that leads to a good restaurant. Live music and skiing rank right up there too.

If I’m honest with myself, it’s pretty odd that I spend the majority of my waking hours obsessively thinking about mice (the computer variety, of course). I’m also afflicted with a trait that affects product managers everywhere. Nosiness. We love to send out surveys and hold focus groups to learn what people think about our products. We pour over Amazon reviews to see what we’re doing right and what we could improve upon. We want to know if you really do use the function keys on your keyboard or if you reassign the extra buttons on your mouse to do something other than what we thought you’d do.

To feed our obsession, we recently launched the Logitech User Experience program. Logitech mouse and keyboard users can opt into this program by installing a small application that runs for a period of 30 days. The program collects information about how you use your mouse and keyboard and sends it (anonymously) to a Logitech database.

When we first came up with this idea, it sounded great, save for the obvious question: “Won’t people be nervous about installing an application that monitors what they do with their mouse and keyboard?” So, our first requirement was to design the program to collect a limited amount of information, namely anonymous data – no names, no e-mail addresses, no passwords, etc. Nor does it capture any letters or numbers you type, or the Web pages you visit. Plus, all the data we capture is combined with that from other users, so we only look at data in aggregate.

Many people who’ve been posting comments on this blog have suggested new product ideas and improvements. If you want to help us make even better mice and keyboards, there’s no better way to help than by participating in this program. Aside from a few minutes to sign up and taking an optional survey, the program runs in the background without any noticeable impact to system performance.

The data we’ll get from this program will really help lead to better products in the future. And participating is a whole lot easier than sitting in a focus group for an hour… J

Author

Senior Product Manager, Logitech

54 comments

  • I have been using the M/N TBB13 virtually since it came out, so much so that I now find a ‘normal’ mouse extremely difficult to use. I have found the TBB13 to be the most comfortable and easiest to use, but I have a problem, and it is that the mouse much like myself is a little worse for wear and wont allways pick up and drop.
    So do you know where I could purchase a new one (TBB13 that is) if not any chance of a refurb?
    I would like to agree with one other person who said:
    Please, please bring back the Trackman Marble Wheel – M/N T-BB13. It is the most comfortable mouse ever made. I have the newer version for my PC, but it makes my hand hurt after about 3 minutes of use. The older one, which is starting to wear out after years of use, can be used all day long with no pain at all. Don’t know why it was discontinued.

    Hear Hear

  • Logitech offered the best input device i’ve ever used, the Trackman FX. However, I have since moved to Apple computers and, as far as I’ve been able to find out, Logitech never offered an Apple driver for the FX trackball.

    I’d buy a new WIRED trackball exactly like the FX, with drivers for Mac OS X immediately if Logitech offered it.

    Also, Logitech desperately needs to advertise the important ergonomic advantages of trackballs. The FX is by far the best I’ve ever used to alleviate wrist strain. Doctors should be prescribing the FX!

  • I would have to agree. The T-Logitech T-CL13 or the T-BB13 (USB) were your absolute best mice you have EVER produced. Microsoft made a similar model but added 2 more buttons to each side. While I found that one as a convient substatute I hate the extra buttons. I now find Im searching ebay to get replacements of your model types. You will find people on ebay hunting these mice down. This isnt just a couple people. There is a fan group that loves these series of mice and the hand model you used to make them was just right. Your new ones the person testing them has a small hand and when I tried using them it makes my hand have to concave to much and is extremely uncomfortable. Please bring this model back.

  • [Please, please bring back the Trackman Marble Wheel – M/N T-BB13. It is the most comfortable mouse ever made. I have the newer version for my PC, but it makes my hand hurt after about 3 minutes of use.]

    Unfortunately, I have to agree with this. I say “unfortunately,” because I tried to replace my T-BB13 with its successor, the T-BB18. Alas, the higher arch of the trackball body of the newer model resulted in hand pain. I thought it was just me, but a thread in the Logitech forums confirms that other T-BB13 users have noted this exact same problem when they try switching to a newer model with a higher arch to it. The “gentle” angle of the models with the T-CH11/T-BB13 form factor distributed the weight of the user’s hand over a broader area, with the result that the older models are far more comfortable to use (especially for extended periods).

    At any rate, if you guys were to bring back the T-BB13, you can put me down for a case (I’m entirely serious here). Please believe me when I tell you that it’s no fun having to scrounge around on eBay for used ones to stockpile as spares. I invite you to take a look around eBay sometime, and see what used T-BB13s typically go for: if you think a market for these devices doesn’t exist, the prices people are willing to pay for *used* ones ($70-$100…and sometimes more) indicates otherwise.

    If you’re not interested in mass-producing it again, fine: put out a special “Limited Edition” of them. If the build quality of such a Limited Edition were comparable to that of the older models, (and this is an important point; manufacture it to today’s typical El Cheapo standards and I won’t purchase a single one) I would have no problem with buying a case of them, if only to obviate the need to constantly check eBay in the hopes that someone happens to be selling a decade-old T-BB13 that hasn’t been bid through the roof.

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