With more than 100 new-product launches each year and an average product life cycle of 18 months, our customer-support team certainly has its hands full. However, it may surprise you to learn that many of the questions submitted on Logitech Support Community are answered not by our customer-support team, but by Logitech users like yourselves.
While we have many active contributors on our forums, I’d like to take a moment to acknowledge our star contributors – those technical whizzes and enthusiasts who are seemingly omnipresent on our forums.
In November, we rolled out Kudos, a new feature that empowers our forum users to vote on the most useful answers to their questions. In conjunction with the rollout, we launched a contest to determine the top-five Kudos recipients. In November alone, 500 Kudos were awarded to 200 contributions. The top-five Kudos recipients (and winners of the contest) were:
- WannabeActuary and hhatkin worked together to field inquiries from the U.S. and U.K. and are particularly valued for their ability to answer questions about Logitech Harmony advanced universal remotes.
- Patboy’s generous contributions from Canada helped many customers connect and control their audio systems.
- KachiWachi’s advice about the best ways to use video and audio equipment for seeing and talking to friends and family members received an enormous number of Kudos.
- And it was no surprise that rlowens used his exceptional computer knowledge to advise our customers on making the best choice of Logitech keyboards and mice, as well as to provide tips for using them.
On behalf of Logitech, and in particular our Technical Support group, we would like to thank these members for their continuous feedback and advocacy on our forums. Keep up the great work, and happy holidays.